Infrastructure Services Work Experience, Westmead
3 weeks ago
**Infrastructure Services Work Experience, Westmead, Pinetown, South Africa**
**About the Role**
IT Dynamics is offering a 12-month work experience opportunity to a recent IT-graduate
(applicants must have completed at least a 3-year IT Degree or Diploma). The primary intention
of this opportunity is to provide learners with a chance to put into practice what they have
studied, and to gain confidence and competence in a real-world setting. The role itself is
positioned within the Infrastructure Services Support Team, with training and experience taking
place predominantly in this context. Training, resources, mentoring and coaching provided to
the graduate are therefore geared to equip them to operate successfully in this environment.
**Experience & Requirements**
A 3 Year Tertiary Degree / Diploma in IT
**Qualifications**
- Applicants must not have held a job before in IT (i.e. no prior IT work experience)
- Applicants must enjoy analytical and problem-solving activities
- Strong attention to detail
- Excellent communication skills
**Responsibilities**
Workstation Setups
- Setup of new workstations
- Handover of device to the user
- Re-imaging and returning of old hardware
Service Desk
- Fielding, qualifying and assigning tickets correctly
- Resolving tickets
- Escalating when required
- Attending site visits with the roaming technician
**Job Type**: Learnership
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