Delivery Operations Area Manager

2 weeks ago


Pretoria, South Africa Airlift Technologies Full time

**Airlift Technologies**

**Delivery Operations Area Manager**

**About Airlift**:
Airlift is building the world's first decentralized logistics platform with transit and delivery solutions that enable and empower local communities. We view mass transit as a prerequisite for economic development and our delivery platform as an efficient way to move goods around urban ecosystems.

In the first 12-18 months, Airlift has secured $24M+ USD in venture financing and has scaled the business to multiple tens of thousands of daily customers. We are backed by First Round Capital, a premier venture capital firm based in San Francisco (known for its seed-stage investment in Uber, Square, and other billion-dollar enterprises).

**About the Role**:
**Responsibilities**:

- Drive conversion, onboarding and activation of new riders on the platform for the respective region.
- Monitor the performance of rider growth, rider performance and rider quality KPIs with regular analysis and reporting
- Drive continuous improvements to our registration and onboarding processes to enhance the rider onboarding experience
- Manage and lead rider registration and onboarding associates at Rider Training Centre (RTC)
- Collaborate with the central rider acquisition team to drive the execution of on-the-ground rider acquisition activities
- Monitor and drive improvements to shift enrollment numbers to eliminate rider supply shortages
- Facilitate the rollout of new rider onboarding initiatives in the region e.g. in-app rider training, remote rider onboarding, etc
- Monitor rider complaints to manage customer experience and take necessary actions where required
- Managing day to day operations at the Rider Training Centre

**Requirements**:

- Experience in similar functions across supply chain or operations in a fast-paced environment and/or similar organizations.
- New graduates with a high drive and looking to work in a high growth function are also highly encouraged to apply.
- Ability to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitude.

**What We Offer**:

- The opportunity to work alongside an exceptionally talented team,
- An exciting and fast-paced business directly impacting Pakistan's economic landscape,
- A high-impact role in an area that is of crucial significance for the business,
- High levels of autonomy in day-to-day responsibilities and deliverables,
- Competitive remuneration and a highly flexible work environment,
- A meritocratic and rewarding culture built around core values of teamwork, growth, execution, and appreciation.

**Just So You Know**

Airlift is an Equal Opportunity Employer and strictly prohibits discrimination of any kind. We believe that great ideas can come from anywhere. We are committed to building the best team possible and all employment decisions are based on business needs, job requirements, and individual potential and qualifications, **without** regard to race, color, age, religion, socioeconomic status, orientation, gender identity, national origin, or disability.

**The Airlift team is diverse - we welcome and learn from different individual experiences and points of view that our teammates bring to the table. We're excited to have you inspire us with yours



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