District Manager

2 weeks ago

Cape Town, South Africa The Estée Lauder Companies Full time

**Position Summary**
- Develops and executes the retail Sales targets by district, by brand and by store
- Manages the store managers.
- Develops top door strategy in conjunction with Retail Director and Brand Manager
- Monitors the FSS/FSF channel performance, taking actions when needed, in collaboration with retail and brand teams.

**Key Responsibilities**

In conjunction with Regional Sales Manager, develops and executes the retail Sales targets by district, by brand and by store:

- Implement strategies to ensure targets are achieved and where possible exceeded.
- Runs the FSS/FSF P&L
- Monitors key success metrics: sales, conversion, AST, Productivity/expenses, NPS, data collection.
- Actively exploit business opportunities to deliver stretch plans and persevere during challenging times.
- Makes recommendations to Retail Director and Brand Managers on yearly targets, as well as on
- Attracts, leads and develops teams to achieve sales plan and deliver high-touch customer service.
- Sets the tone for excellence in execution in all field staff, actively role modelling effective selling techniques and driving expectations of delivery of a strong service and selling culture across span of control.
- Develops and upskills team in retail management techniques and drives commercial performance improvement.
- Ensures operational efficiencies and completion of procedures according to retail regional and affiliate retail guidelines, brand guidelines and ELC standards.
- Ensures all activities respect brand standards and visual integrity of stores.
- Prepares and plans strong implementation plans for staff coverage across all retail locations, with particular focus in top doors.
- Develop and nurture strong, effective and productive business partnerships with store managers, customer, malls and local business.
- Actively maintain competitor and market awareness, and develop strategies to ensure brand outgrows competitors.
- Develop and execute against top door strategy ensuring top doors grow ahead of competition, overall brand, have staff coverage and together with Trade and Marketing Manager implement.

**Qualifications**
- Full, unrestricted Driver’s license
- 3 - 5 years retail sales experience at a Managerial level, gained within the department store prestige product marketplace
- Exposure to marketing, budgeting and promotional planning, essential.
- People Management experience

**Job**: Sales

**Primary Location**: Europe, Middle East, Africa-ZA-WC-Cape Town

**Job Type**: Standard

**Schedule**: Full-time

**Shift**: 1st (Day) Shift

**Job Number**: 2317109

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