Senior Hostess

4 days ago


Stellenbosch, South Africa Proactive Recruitment Full time

5 STAR Restaurant is looking for a Senior Hostess to join their team and be the first point of contact for our guests when entering the restaurant and ensure to provide excellent customer service and a pleasant dining experience to our guests.

**RESPONSIBILITIES**:

- Welcome guests to the venue
- Ensure one hostess is handling the Dine-Plan reservation while the other hostess welcomes the guests
- Escort guests to assigned dining or bar areas
- Provide menus and announce waiter/waitress name
- Check with a senior chef on duty if there are any changes to the lunch/dinner menus
- Change the menus from dinner to lunch and vice versa (depending on shift)
- Create a list of available tables for lunch
- Create a handover sheet for the next shift/go through the handover sheet of the previous shift
- Maintain hostess desk clean and tidy
- Answer incoming calls and address guests’ queries
- To be well informed on the estate and local info
- Communicate to managers and waiters regarding VIP visits as soon as they are seated
- Be familiar with the reservation policies, such as booking times, etc.
- Assist with charging and closing bills.

**REQUIREMENTS**:

- Grade 12
- Certificate from WSET Level 1/ Cape Wine Academy/ South African Sommelier association
- Preferably 2 - 3 years of wine tasting experience
- In-depth knowledge of wines - grape varieties and regions, harvest times, climates, soils and wine-making process and being able to communicate and explain this to guests
- Passionate about wine and the hospitality industry
- Applicable product knowledge
- Excellent interpersonal
- & communication skills
- Strong customer service orientation
- Ability to maintain a professional working relationship with all departments
- Comfortable in dealing with very distinguished clientele
- Must be well-presented

**Job Types**: Full-time, Permanent

COVID-19 considerations:
Ability to commute/relocate:

- Stellenbosch, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your salary expectancy
- Do you have 2 years of hostess experience?
- Do you have 5-star establishment experience?


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