Restaurant Hostess

4 weeks ago

Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

**_Restaurant Hostess - Award Winning Restaurant - Stellenbosch_**

**Synopsis**:Join our client's team as a Hostess and become the first point of contact for their esteemed guests. Your role is crucial in ensuring excellent customer service and a delightful dining experience.

As a Hostess, your responsibilities will include:

- Warmly welcoming guests to the venue
- Managing reservations efficiently
- Escorting guests to their designated dining or bar areas
- Providing menus and introducing the assigned waiter/waitress
- Creating floor plans for lunch and dinner services
- Liaising with the senior chef regarding menu changes
- Ensuring seamless transition between lunch and dinner services
- Maintaining cleanliness and organization at the hostess desk
- Handling incoming calls and addressing guest queries
- Staying informed about the estate and local information
- Notifying managers and waitstaff about VIP visits promptly
- Adhering to reservation policies and protocols

**Requirements**:

- High school diploma or equivalent (Grade 12); hospitality certificate preferred
- 1-2 years of prior hostess experience preferred
- Proficiency in restaurant etiquette
- Experience in managing reservations effectively
- Ability to work collaboratively in a team environment
- Strong customer service skills, both in-person and over the phone
- Excellent organizational abilities to oversee dining and bar areas
- Availability to work flexible hours, including evenings, holidays, and weekends
- Good physical condition to stand and walk for extended periods
- Comfortable interacting with distinguished clientele
- Capable of thriving in a high-pressure environment
- Well-presented with an enthusiastic demeanor
- Flexibility and accountability are key attributes for success in this role.

If you have what it takes to become the hostess of this amazing restaurant, then we want to hear from you.

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