Hostess - Luxury Wine Farm - Stellenbosch

7 months ago


Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

Join Kendrick Recruitment, the epitome of luxury in hospitality, as a Hostess

Position: Hostess
Location: Stellenbosch, Western Cape
Type: Full-Time

Are you ready to be the first point of contact for guests at a prestigious establishment in Stellenbosch? Kendrick Recruitment, a leading luxury hospitality recruitment agency, is seeking a dynamic Hostess to join an exceptional team and ensure an unforgettable dining experience for patrons.

Key Responsibilities:

- Warm Welcome: Create a memorable first impression by extending a gracious welcome to esteemed guests as they arrive.
- Efficient Reservations Handling: Work in tandem with your fellow hostess to manage reservations seamlessly, ensuring a flawless guest experience.
- Guided Seating: Escort guests to their designated dining or bar areas with poise and professionalism.
- Personalized Service: Provide guests with menus and introduce their dedicated waiter or waitress for a personalized touch.
- Master of Organization: Create a floor plan for both lunch and dinner services, ensuring smooth operations.
- Menu Management: Collaborate with the senior chef on duty to stay informed about any menu changes.
- Shift Flexibility: Transition between lunch and dinner shifts, adapting to the evolving dining experience.
- Efficient Table Allocation: Maintain a list of available tables for lunch services, optimizing guest flow.
- Effective Communication: Facilitate shift handovers through detailed handover sheets and greet guests upon their departure.
- Impeccable Desk: Keep the hostess desk immaculate and organized for a welcoming atmosphere.
- Guest Liaison: Answer incoming calls and address guest queries with courtesy and professionalism.
- Local Expertise: Be well-informed about the estate and local information to assist guests effectively.
- VIP Service: Notify managers and waitstaff promptly about VIP visits once they are seated.
- Reservation Expertise: Familiarize yourself with reservation policies, booking times, and other relevant details.

**Requirements**:

- Education: Minimum Grade 12, with a hospitality certificate considered a plus.
- Experience: Ideally, 1-2 years of prior hostess experience.
- Etiquette: Understanding of restaurant etiquette to provide a refined dining experience.
- Reservation Savvy: Proficiency in managing reservations efficiently.
- Team Player: Able to work collaboratively within a team-oriented environment.
- Customer-Service Pro: Showcase demonstrable customer-service skills, both in-person and on the phone.
- Organizational Guru: Strong organizational skills to oversee the entire dining and bar area.
- Availability: Willingness to work flexible hours, including evenings, public holidays, and weekends.
- Stamina: Good physical condition to stand and walk throughout the entire shift.
- Composure: Comfortable interacting with distinguished clientele in high-pressure situations.
- Presentation: Maintain a well-presented appearance and bring an enthusiastic personality to your role.
- Flexibility: Adapt to changing demands and demonstrate accountability in your work.



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