Director of Client Success

2 days ago

Johannesburg, South Africa webfx.com Full time

WebFX is a proud Google Premier Partner with 4 offices in the US (and another one on the way) as well as one in Guatemala and another in Cape Town, South Africa We are continuing to expand worldwide and would love for you to be a part of that In fact, we doubled in size in the past 5 years and are projecting to once again double in size and be a global, publicly traded tech company by the year 2030 - operating in every continent, servicing clients globally. We currently have talented team members across the globe (representing 13+ Countries) who work full time and have done so for 10+ years.

No matter where you’re located, we’d love to have you join our mission of providing world-class digital marketing solutions to mid-size businesses on a global scale. We thrive on driving business growth for our clients and are looking for people who take pride in their marketing efforts and enjoy having fun at the same time. Sound like you? Great Keep reading:
Why Choose WebFX

We've been named the #1 best place to work in our headquarter's home state of Pennsylvania for 7 years in a row and offer the same culture and benefits to our global team members. Along with a very competitive base pay, we offer company profit sharing, performance bonuses, On-going learning bonuses (yes, you get paid to learn) and time zone differential pay. World class digital marketing training (Organic SEO, Local SEO, PPC, Google analytics + Studio, etc), long term career track, Health Insurance (including dental, vision, remote doctor, etc), and there's seriously a ton of other benefits To name just a few:

- If you’re located in one of our operating countries (Guatemala or South Africa), this is a Full-time (non-contract based) position. Either way, WebFX offers long term stability to all of our FXFamily members. In fact, many of our global team members have been with WebFX for 9+ years and we’re hopeful you can be too
- We put our people first, it’s as simple as that. You’re never on your own - when you run into inevitable challenges, we’re there to support you along the way
- Long-lasting relationships with both clients and team members due to consistently low turnover rates that are simply unheard of in our industry, because again, we put our people first.
- Fully equipped in-home office setup including computer, dual large monitors, headset, seriously fast internet, generator and more ️
- Multiple schedule options from which to choose. Depending on the hours you select, you will receive additional pay for overlapping our hours
- Be part of a rapidly growing company that at the same time only partners with clients who share our values
- Unrestricted access to our dozens of proprietary softwares/platforms our internal R&D team has developed for our team’s exclusive use, in addition to access to the many 3rd party tools and softwares we utilize internally in order to WOW our clients. You can learn more about just some of our proprietary tools here
- Merit-based promotional structure
- We have a very strong commitment to giving back globally - in fact, it’s one of our values here at WebFX. As a member of our FXFamily, you get to be a large part of that simply by achieving your goals - since 2014, we’ve committed to donating globally through our FXBuilds program. You can learn more about that here

What You'll Get

World-Class Training and Ongoing Career Development
- No matter your level of experience, our “Bootcamp” web marketing training program is provided for all new WebFX “family members” to learn, grow and develop in and out of the office with the hard skills necessary to be successful in their position.
- From training with our Sr Digital Marketers to access to countless industry-leading online training resources/courses/tutorials to getting experience with nearly 1,500+ different clients with various platforms, digital services and in every industry you can think of (and then some), our training program is simply unrivaled
- Training doesn’t stop after your initial training period, we offer career development training and monthly Lunch-and-Learns with our state-of-the-art training amenities to facilitate departmental trainings, industry-related updates, and more
- FXLearns program - where you get incentives for taking advantage of our countless industry training resources
- After 1,500+ clients, we’ve been able to truly master our processes and procedures - you will be trained on all of those - no need to develop how to do things (unless you want to help us continually improve that process) - because we refuse to ever stagnate, we are always pushing the envelope to make those processes 1% better too

Opportunities for Growth

Our goal is to hire on 50+ team members over the next 36 months in South Africa, and we've recently opened our office in Cape Town to help us achieve this goal.

Who We're Looking For

WebFX is seeking a Director of Client Success who will focus on client satisf

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