Technical Assistant

4 days ago


Bellville, South Africa Nexio Full time

**Overview**

A Technical Assistant learner will receive training/mentorship within our Network Management Centre (Telecommunications) that currently deals with Event Management and Incident Management on a 24/7 basis,

Each learner will take responsibility for the following during the program:
Monitoring of the network alarming.

Timeous logging of incidents for alarms received.

Timeous handover of incidents to all resolving parties.

Facilitating site access calls and tracking of faults on the trouble ticketing system.

Management and closing of incidents as per Fault management procedure.

Understanding of all key performance indicators.

**Qualifications & Education Requirements**
- IT Training/Qualifications and or knowledge of IT essentials would be advantageous.
- Matric/Grade 12 or NQF level 5

**Knowledge and Skills Required**
- Ability to think and interact logically.
- Excellent communication, interpersonal, Verbal & Written.
- Must be self-learning.
- People Skills and demonstrate the ability to work well with others, team work ethic.
- The ability to work under pressure and to tight deadlines.
- Willingness to assist with additional tasks given.
- Good judgment skills
- Behavioral traits such as attitude, motivation and time management.

**Special Requirements**
- ** Most important, be prepared to perform in a 24/7 environment, shift work and overtime.**:

- Working hours will be allocated as per assigned operational roster.
- Must be able to report to different reporting lines simultaneously.


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