Desktop & Office 365 Support Technician
2 weeks ago
**This is an office based role in Umhlanga on nightshift 12pm to 9am (Australian Shift). Secure Parking Space Provided at Office location.**
We are seeking IT Support Technicians to join our growing team
You'll be handling requests to remotely help our clients based in Australia.
We will be providing on-the-job training and future certifications Microsoft Windows/Server/Office365 and other cloud technologies.
You will be working for an established Australian IT Company. We currently work with over 200 Australian small businesses providing IT support across Microsoft Windows/Server/Office365/Security and other cloud technologies.
This is night shift role and **Office based** in **Umhlanga, Australian shift is 12m to 9am**
**Responsibilities**:
**TECHNICAL SUPPORT**:
- Resolve technical issues in accordance to best practices and guidelines of service delivery
- Provide ‘fix on first call’ to customers
- Manage lifecycle of service tickets in line with established service level agreement with clients
- Support the Service Delivery Supervisor in the team’s compliance to the Freshmethod Escalation Policy
- Resolve technical/ issues in accordance with company processes
- Updating/Troubleshooting Applications
- Updating/Troubleshooting Windows Computers & Systems
- Managing Office 365 Tenants
- Managing Access Permissions
- Other Ad-hoc tasks as required
**The role requires the following**:
- Work experience in a similar capacity
- Strong communication skills both verbal and written
- Willingness to grow professionally by learning new skills and building personal value as an IT professional
- A problem solving mindset and the ability to think outside the box in solving complex problems
- Sense of urgency in completing service requests according to service level agreements
- Knowledge of Microsoft Office 365 and Outlook
- Knowledge of Microsoft Windows Server 2012/2016/2019 environment
**Job Types**: Full-time, Permanent
**Salary**: R20,000.00 - R25,000.00 per month
Ability to commute/relocate:
- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
**Education**:
- High School (matric) (preferred)
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