Desktop & Office 365 Support Technician

2 weeks ago


Umhlanga, South Africa Freshmethod IT Full time

**This is an office based role in Umhlanga on nightshift 12pm to 9am (Australian Shift). Secure Parking Space Provided at Office location.**

We are seeking IT Support Technicians to join our growing team

You'll be handling requests to remotely help our clients based in Australia.

We will be providing on-the-job training and future certifications Microsoft Windows/Server/Office365 and other cloud technologies.

You will be working for an established Australian IT Company. We currently work with over 200 Australian small businesses providing IT support across Microsoft Windows/Server/Office365/Security and other cloud technologies.

This is night shift role and **Office based** in **Umhlanga, Australian shift is 12m to 9am**

**Responsibilities**:
**TECHNICAL SUPPORT**:

- Resolve technical issues in accordance to best practices and guidelines of service delivery
- Provide ‘fix on first call’ to customers
- Manage lifecycle of service tickets in line with established service level agreement with clients
- Support the Service Delivery Supervisor in the team’s compliance to the Freshmethod Escalation Policy
- Resolve technical/ issues in accordance with company processes
- Updating/Troubleshooting Applications
- Updating/Troubleshooting Windows Computers & Systems
- Managing Office 365 Tenants
- Managing Access Permissions
- Other Ad-hoc tasks as required

**The role requires the following**:

- Work experience in a similar capacity
- Strong communication skills both verbal and written
- Willingness to grow professionally by learning new skills and building personal value as an IT professional
- A problem solving mindset and the ability to think outside the box in solving complex problems
- Sense of urgency in completing service requests according to service level agreements
- Knowledge of Microsoft Office 365 and Outlook
- Knowledge of Microsoft Windows Server 2012/2016/2019 environment

**Job Types**: Full-time, Permanent

**Salary**: R20,000.00 - R25,000.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (preferred)


  • IT Technician

    5 days ago


    Umhlanga, South Africa Winning Form Group Full time

    Star Merchant has an exciting opportunity available for an IT Technician (Junior) to be based in Umhlanga, Durban. The incumbent will execute electronic equipment control measures to ensure the company minimizes stock holding and maximizes the repairs system and paperwork accuracy. Minimum requirements: - Driver’s license - 2 years’ experience within...


  • Umhlanga, South Africa The Human Capital Group Full time

    A leading business process outsourcing company who provides end to end secure and dependable administration solutions is looking to employ an experienced IT Infrastructure Engineer who will be responsible for the management, administration and support of network, servers, and related IT Infrastructure. The successful candidate will have a relevant IT degree...

  • Vehicle Technician

    3 weeks ago


    Umhlanga, South Africa Sydsen Group (Pty) Ltd Full time

    Vehicle Technician - Umhlanga - KZNOur client in Umhlanga is looking for a Vehicle Technician to join their team. The ideal candidate should be able to work with a team to ensure customers’ overall experience exceed their expectations and that excellent service is consistently given.Minimum Requirements:Qualified Motor Vehicle Technician (Red...


  • Umhlanga, South Africa Stepco Recruitment Full time

    **POSITION: Application Support Representative** **AREA: KZN - Umhlanga** Our well-established client is looking for an **Application Support Representative,** with more than two years’ working experience, in supporting the customers and end users of their Fabrik platform. Permanent position with a Hybrid Model **RESPONSIBILITIES** - Provide Tier 1 and...


  • Umhlanga, South Africa SGRP Meridian Group Full time

    MINIMUM SKILLS, KNOWLEDGE, EXPERIENCE REQUIRED - Bachelor’s degree / diploma in computer science or related field - 2+ years of experience in computer networks and systems maintenance - A+, N+ accreditation advantageous - Excellent written and verbal communication skills - Good interpersonal skills - Proficient in hardware and software installation -...


  • Umhlanga, South Africa Core Group Full time

    iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. We are looking for Technicians to join our team in...

  • Vehicle Technician

    3 weeks ago


    Umhlanga, South Africa Sydsen Full time

    Our client in Umhlanga is looking for a Vehicle Technician to join their team. The ideal candidate should be able to work with a team to ensure customers overall experience exceed their expectations and that excellent service is consistently given.Minimum Requirements:Qualified Motor Vehicle Technician (Red Seal)Dealership experience - preferably premium...

  • Vehicle Technician

    2 weeks ago


    Umhlanga, South Africa Sydsen Full time

    Our client in Umhlanga is looking for a Vehicle Technician to join their team. The ideal candidate should be able to work with a team to ensure customers overall experience exceed their expectations and that excellent service is consistently given.Minimum Requirements: Qualified Motor Vehicle Technician (Red Seal) Dealership experience - preferably premium...

  • Vehicle Technician

    3 weeks ago


    Umhlanga, South Africa Adzuna ZA B C2 Full time

    Our client in Umhlanga is looking for a Vehicle Technician to join their team. The ideal candidate should be able to work with a team to ensure customers overall experience exceed their expectations and that excellent service is consistently given.Minimum Requirements:Qualified Motor Vehicle Technician (Red Seal)Dealership experience - preferably premium...


  • Umhlanga, South Africa HR Corp Full time

    The **Junior IT Technician** oversees the first level support requests that come in from our clients. They are the first to touch a helpdesk ticket on site or remote. They must make sure that the issue is managed quickly, and the client is informed of what to expect every step of the way Required Experience An understanding of **support tools**, techniques...


  • Umhlanga, South Africa Immedia Full time

    **We are currently looking for an Application Support Representative, with more than two years’ working experience, in supporting **the customers and end users of our Fabrik platform.*** As a team, we are down-to-earth yet ambitious, highly-skilled yet casual, friendly yet professional, strikingly different from each other yet bound by our common human...


  • Umhlanga, South Africa Dixie Recruitment Full time

    Large national professional firm based in Umhlanga is looking for a Business Support Specialist to join their team. Responsibilities include overseeing building management, staff administration, compliance, and office support services. This position requires a detail-oriented, proactive individual who excels in managing administrative tasks and identifying...

  • Creditors Officer

    1 week ago


    Umhlanga, South Africa iKhokha Full time

    **Company Description** iKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a...


  • Umhlanga, South Africa SGRP Meridian Group Full time

    MINIMUM SKILLS, KNOWLEDGE, EXPERIENCE REQUIRED - Bachelor’s degree / diploma in computer science or related field - 2+ years of experience in computer networks and systems maintenance - A+, N+ accreditation advantageous - Excellent written and verbal communication skills - Good interpersonal skills - Proficient in hardware and software installation -...

  • Office Manager

    5 days ago


    Umhlanga, South Africa Pro Select Consulting Full time

    **Supervising Administrative Staff**: training, and managing administrative personnel such as receptionists, administrative assistants, and clerical staff. **Office Operations Management**: Ensuring the efficient day-to-day operation of the office, including maintaining office equipment, supplies, and facilities. **Financial Management**: Handling...

  • Back Office Support

    2 days ago


    Umhlanga, South Africa Watershed Consulting Full time

    **Job Description**: Six month temporary contract A niche bank based in Umhlanga is looking for sommeone to fill a temporary position for the call-back department. This person will be calling customers to verify information so they need to be accurate and well spoken. They should have a degree and need at least a year of similar experience - not necessarily...


  • Umhlanga, South Africa Sanlam Full time

    SanlamConnect, is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our vision: We aspire to...


  • Umhlanga, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...


  • Umhlanga, South Africa Vodafone Full time

    **Role purpose**: To provide insights into network availability, provide high level support to field engineers and rectify all network quality faults **Your responsibilities will include**: To give high level support and insight into network availability and solutions to maintain regional target. To give high level support to Technical Officers and/or...


  • Umhlanga, South Africa Sanlam Full time

    SanlamConnect, is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our vision: We aspire to...