Estate Senior Facilities Manager

2 months ago

Johannesburg, South Africa Tsebo Group Full time

**About Us**:
Tsebo Facilities Solution is looking for a Estate Senior Facilities Manager who will be responsabile to provide managerial and supervisory direction and strategic planning regarding service delivery as required in order to maximise customer satisfaction

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

**Duties & Responsibilities**:
**General Objectives**
- Manage Grooms and provide monthly reports on the performance of each Groom.
- Ensure discipline and facility maintenance in Grooms quarters.
- Management of the Polo Field condition at the highest level.
- Establishes and maintains a good working relationship with the
- Management and control the contract
- Manage and control all aspects regarding Safety, Health, Environment & Quality (SHEQ).
- Manage TFS staff and ensure outputs are
- Manage all aspects of partner interactions with the client and TFS
- Maximize and create new business opportunities within the
- Manage the relationships with the building owners and contractors to ensure service
- Manage the site budgets to meet financial objectives and provide monthly
- Monitor help desk statistics and audit to ensure adherence to Service Level
- Develop and implement best practices for client
- Identifies opportunities for major revenue enhancement, major cost reduction and production
- Ensures continuous improvement and benchmarks
- Manage and assist in financial month-end submissions to the
- Assist the client in managing safe work practices that are in line with Occupational Health and Safety
- Management of sub-contractors and external service
- Ensure that internal and external Service Level Agreements as defined in our Scope of Works are
- Assist with the management of regular and preventative maintenance plans and pre-approved capital projects
- Compilation of technical and management reports as well as data for the client and Operations
- Conduct technical audits.

**Monthly Reporting to Client**:

- Operational summary of service delivery
- Financial management
- Helpdesk Report: Planned preventative maintenance tasks for hard and soft services, proactive tasks and reactive response times
- H&S: Incident/accident reports, risk identified, permits to work issued, H&S building inspection, H&S tools inspection etc
- Plan ahead - next month’s planned tasks, projects etc

**Code of Conduct**:

- Promote TFS’s image and corporate citizenry through deliberate and co-ordinated activities.
- Ensure TFS ethical values are adhered to.
- Adhere to the TFS Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position.

**Skills and Competencies**:
**Skills**:

- Experience and knowledge in the Equestrian space
- Experience and understanding of working with Horses, Grooms and Horse owners.
- Excellent communication skills and relationship management
- Emotional Intelligence: ability to work with customers who have different ways of behaving and interacting.
- Customer service
- Team and project
- Strategic planning
- Problem solving and analytical
- Financial and business
- Strong project and resource management
- Conflict
- Supplier / Sub-contractor management.
- Hospitality and customer centricity.

**Competencies**
- Ability to manage stables and Horse welfare
- Ability to manage professional service providers such as Vets, Farriers, Horse-physio, dental, AHS inoculation.
- Ability to manage upkeep of Polo Field, Paddocks, Poly-lines, Lunge Rings and Arenas.
- Ability to manage procurement of Horse Feed in a cost efficient manner.
- Ability to manage Hygiene control including but not limited to, Fly management, stables, Health & Safety compliance
- Very good oral and written skills that facilitate effective and persuasive communications with people at all levels within Tsebo Facilities and with external
- Ability to deliver high quality and proactive service to internal and external
- Ability to effectively manage processes and
- Ability to develop good internal and external networks and to gain credibility with management, staff, and external
- Ability to provide leadership, counselling, motivation, and constructive performance reviews of staff,securing their respective commitments to the department’s goals.
- Ability to handle conflict
- Ability to use own initiative and to operate with no management support when
- Must be an extrovert and be appro

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