Senior IT Operations and Advice Capabilities Manager

4 months ago

Bellville, South Africa Watershed Consulting Full time

**Job Description**:
**STRICTLY EQUITY AND ONLY SOUTH AFRICAN BORN CANDIDATES WILL BE CONSIDERED**

**Senior IT Operations and Advice Capabilities Manager**

**The Role**

**What will make you successful in this role?**

Manage and lead the IT professionals responsible for delivering IT support, operations services, and the Advice Management team and Advice Partner in theirdistribution business

Develop and maintain IT operations policies and procedures, including those related to incident and problem management, change management, and service level agreements

Work closely with other teams to ensure that IT systems are designed and implemented to meet business needs and objectives, including requirements gathering, planning, testing, and deployment

Develop and manage IT budgets, ensuring that spending is aligned with business priorities and objectives

Identify and manage risks related to IT operations and support services, developing, and implementing appropriate mitigation strategies

Develop and maintain relationships with vendors and third-party providers, ensuring that service level agreements are met, and that vendor performance is regularly reviewed

Provide regular reporting on IT operations and support services, including performance metrics and KPIto senior management

Manage the BAresponsible for requirements gathering, solution design and testing for Advice Management tools

Ensure that Advice Management tools are kept aligned with business and legislative changes

**Qualification and experience**

Bachelordegree in computer science or a related field, or equivalent work experience

BSC IT or IT Information Technology qualification

Certified in ITIL

At least 8 years of experience in IT operations and support, with at least 5 years in a management or leadership role

Experience in financial services or a related industry is preferred

**Knowledge and skills**

Proven ability to manage and lead a team of IT professionals, including experience in hiring, training, and developing staff

Excellent project management skills, with the ability to plan, execute and deliver projects on time and within budget

Strong communication and interpersonal skills, with the ability to work effectively with colleagues at all levels of the organisation

**Core competencies**

Being resilient

Collaborates

Cultivates Innovation

Customer Focus

Drives results

**Personal attributes**

Effective at building partnerships

Analytical with an eye to enhance systems and processes

Willing to influence the thinking of stakeholders

Comfortable having to collaborate with various role-players

Able to maintain performance under pressure

Effective leadership skills

**Skills**:
Information Technology, Leadership Skill, Networking, Management Skill, Requirements Gathering, Interpersonal Skill, Customer Focus, Change Management, Strong Communication, Leadership, Excel, Hiring, Strong Communication And Interpersonal Skills, Itil, Project Management Skill, Project Management, Problem Management, Interpersonal Skills

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