Incident Manager

**What will you do?** Under general direction, assesses complex situations that involve greatest risk. Provides guidance, manage and coordinate the resolution of Major IT incidents to minimize impact and downtime to the Business. **What will make you successful in this role?** - Facilitate the recovery of all P1/P2 incidents with appropriate reporting and...

Who are we? Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

Who are we? Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

Who are we? Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

Who are we? Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

Objective of the Incident Specialist role? The operational incident specialist is responsible for the monitoring of the ongoing effectiveness of SCI’s internal incident management processes, procedures, and policies. This role will assist the COO to pro-actively manage the end-to-end incident identification, resolution and reporting process: from embedding...

**Overview** Our client requires technical assistants to work within a 24/7 Fault Management Environment dealing with monitoring of RAN Active - Element alarming as well as RAN Environmental alarming requests, ownership of all Incidents relating to events and ensuring restoration of service, quality management and process adherence. **Role and...

**A.** **Information Security Governance** i. Establish, communicate and maintain information security policies, standards, procedures and other documentation that support information security, ii. Facilitate the development of an information security strategy aligned with the University’s IT governance model and its strategic goals and objectives, iii....

-Introduction Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Role Purpose Provide technical support...

**Introduction** Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by...

Who are we? The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...

Who are we? Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

OVERVIEW Our client requires technical operator to work within a fault management environment, providing a monitoring and incident management service for Financial and Digital Lifestyle Services. ROLE AND RESPONSIBILITIES: A Technical Assistant is responsible for the following: - Manage, track & update open faults/incidents in-hand (via BMC Remedy) with...

**Reference**: 7807 CC **Consultant**: Charne Coetzee Oversee day-to-day technical Operations within the ITOC Manages the hiring of, staffing, and maintenance of a diverse and effective workforce. Responsible for technical career development/planning, technical performance, mentoring and coaching the of team members. Oversees the work of junior employees...

Providing excellent customer service. - SLA Call Management - Ensuring that SLA failures are prevented through regular interaction with the support team. - Solving routine issues and escalating complex issues based on priority. - Manage FNE calls completed on a daily basis. - Tools Management. - Updating tickets and concluding calls on the call logging...

The SQL Operational Database Administration Manager must be **People Orientated** - Prioritization of operational work delegated to the team - Managing workload in the team - assign tasks - Reviews and evaluates Teamwork and prepares performance agreements - Train and mentor junior team members on process and technology. - Cross skilling - enable everyone...

Who are we? Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

Our client is seeking a skilled D365 Delivery Manager. The D365 Delivery Manager must have a comprehensive understanding of the Microsoft Dynamics 365 platform and can manage people. Projects are delivered through predefined delivery teams and for each project the correctly skilled development resources need to be allocated to project teams. Projects need...

**Reference**: 7807 CC **Consultant**:Charne Coetzee - Oversee day-to-day technical Operations within the ITOC - Manages the hiring of, staffing, and maintenance of a diverse and effective workforce. - Responsible for technical career development/planning, technical performance, mentoring and coaching the of team members. - Oversees the work of junior...

Dedicated On-site Support for Contact Center UsersTo support end users at the Contact Center and ensure maximum uptime and productivity for all users (minimum downtime/impact for users as a result of IT issues and requests within SGT's control). Responsible for the timely and effective response to IT user queries and problems.Duties & ResponsibilitiesAssist...