Duty Manager

2 weeks ago


Camps Bay, South Africa Tych Business Solutions Full time

**Job ID**: 76586**Date Posted**: Posted 4 hours ago**Location**: Camps Bay**Job Title**: DUTY MANAGER - CAMPS BAY - WESTERN CAPE

MINIMUM REQUIREMENTS
- Grade 12
- Hospitality Qualification (advantageous)
- Working knowledge of OPERA
- Previous experience in the same or similar position
- Familiar with duties and procedures in the self-catering apartments and/ or Airbnb
- Own reliable transport
- Must speak, read, write, and understand English at a professional level

DUTIES & RESPONSIBILITIES

Front Desk:

- Introduce and maintain the most efficient check-in/out procedures.
- To ensure that reservations are taken correctly and courteously.
- Ensure guests are greeted, checked in to allocated rooms promptly and courteously
- Ensure credit control procedures are strictly adhered to.
- To ensure that accounts are balanced daily.
- Manage the arrival and departure turnover.
- Ensure collection and delivery of luggage to the apartments is done efficiently.
- Daily spot checks of suites and rooms to ensure 5 star standards.
- Nominating and identifying client leisure club members.

Communication:

- To ensure effective liaison between reservations and front office staff with other departments.
- Ensuring that all staff members are aware of all activities at the company.
- Ensure accurate and timeous submission of all reports and administrative work.
- To attend all management meetings as required.

Guest relations:

- Readily available always to deal with problems or complaints.
- Tend to and arrange for guest needs.
- To monitor trends within the industry and make suggestions how these could be implemented.



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