IT Desktop Support Technician
2 days ago
**PRIMARY PURPOSE**
Support for all IT systems that Wilderness uses. This includes software as well as hardware.
- This position can be based in either Johannesburg or Cape Town.
**Detailed Responsibilities**
- Provide all staff with quick efficient and accurate support when required to do so.
- To ensure that all staff are able to perform their work functions.
- To increase staff productivity where possible.
- To ensure effective electronic communication with suppliers, customers and the different regions within Wilderness.
- To ensure that hardware is effectively incorporated into the current system without causing any downtime or unwanted reactions.
- Be involved in the design, implementation and maintenance of electronic mail systems and giving support to designers of the system and managing certain aspects of the systems.
- Be involved in building, installing and setting up of servers, laptops and desktops.
- Regional IT support.
- Active directory design and maintenance.
- To protect sensitive data, give users access to resources on the network.
- Compliment mail distribution system.
- Compliment reservations systems
**CANDIDATE PROFILE**
**Qualification**:
- BSC Computer Science or equivalent.
- An understanding networking and Microsoft Systems.
**Experience**:
- Experience in handling customer relationships and developing and promoting customer satisfaction.
**Skills**:
- Team worker with the ability to interface with staff and third parties.
- Passionate and creative in service offering, dedicated to customer satisfaction.
- Excellent communication skills both written and oral.
- Service and result orientated.
- Self-Starter with high energy levels.
- Accuracy in service offering.
- Problem solver, organised, methodical, Systems based and good time management skills.
- Ability to work with detail whilst under pressure and takes pride in maintaining zero error.
**Interests**:
A passion for wildlife and a commitment to sustainability and conservation.
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