Desktop Support Technician

1 day ago


Sandton, South Africa Innate Med (Pty) Ltd. Full time

Seeking a Desktop Support Technician (Tier 1) with at least two years of working experience in a medium or large organisation. Duties include desktop and server setup and support, networking, troubleshooting, remote desktop support, repairs, fault finding, hardware and software management, printer setup, phone setup, etc.

**Responsibilities**:

- Support and maintain Microsoft Server Roles and Features, i.e. AD, DNS, WSUS, Exchange, etc.
- Hardware support, i.e. installing, configuring, maintaining, monitoring and troubleshooting servers, all workstations and computer-related peripherals.
- Keep hardware inventory up to date.
- If necessary, liaise with third-party support and PC equipment vendors
- Log all support tickets and keep them up to date
- General user telephony support
- Proven experience as Desktop Support Technician or relevant position - 2-year minimum
- Certification as IT / Network Technician (e.g. CompTIA A+ / N+, Microsoft Certified IT Professional, MCSE) or higher
- Excellent knowledge of desktop hardware and internal components
- Excellent diagnostic and problem-solving skills
- Hands-on hardware troubleshooting experience
- Excellent communication ability
- Outstanding organizational and time-management skills
- Understanding of Microsoft-based computer systems and networks
- Must have own reliable transport and valid driver’s license
- Must have a reliable internet connection at home
- Must be open to working after hours
- Must have a strong customer service orientation

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Sandton, Gauteng: Reliably commute or planning to relocate before starting work (required)


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