Operations and Reporting Manager

3 weeks ago

Cape Town, South Africa RisCura Full time

Applications Close 04 March 2025

**Location**: Cape Town**Reports To**: Head of Operations**Application Criteria**:
Degree, with at least 2nd-year accounting

**Experience**:

- 6 - 10 years’ experience in investment administration and pricing
- Experience managing investment processes and controls
- Experience managing and mentoring staff
- Some exposure to compliance
- Commercial acumen
- Impact leadership
- Driving change
- Purposeful collaboration
- Growing capability
- Strong industry relationships**Purpose of Job**:
The purpose of this role is to manage the Fund Accounting and Administration teams and serve as an Operations manager within RisCura Invest. Which includes overseeing the following:

- Portfolio Administration
- Portfolio Implementation
- Compliance

A key part of the role will include:

- Ensuring all client SLA’s are met
- Ensuring the monthly accounting and periodic regulatory submission for all clients are completed accurately and timeously
- Providing training, guidance and mentorship to identified key individuals in the business ensuring long term retention
- Implementing compliance and risk management controls to identify and manage exposure to liability;
- Taking responsibility for oversight and monitoring of identified issues, and follow-up and communicate to relevant management staff on said issues
- Oversee and manage the annual ISAE 3402 system and process audit, to ensure a clean audit
- The incumbent will also form a part of the business’ leadership and will therefore contribute to the broader business strategy, initiatives and activities that allow for a successfully managed company

**Key Competencies, Skills and Attributes**:

- Ability to design, implement and monitor processes.
- Ability to think strategically and see a ‘bigger’ picture
- Client-centred mindset
- Strong team management abilities
- Strong leadership qualities
- Good interpersonal skills and emotional intelligence
- Excellent management and administration skills
- Uses initiative, is pro-active and possesses problem solving skills
- Excellent communication skills (both written and verbal)
- Thinks in a structured way and can document processes
- Pays attention to detail
- Strong numeric and analytical ability
- Able to work independently but also be a team player
- Have a broad understanding of investment administration, and more specifically investment processes and controls
- Understanding of ISAE3402 auditing processes
- Ability to engage with auditors
- Good time management
- Ability to plan for and work to deadlines
- Pro-active approach to managing own and others’ deadlines
- Manage own priorities in line with the team needs
- Able to work under pressure
- Willing to put in long hours when needed
- Accepts and lives the company values

**Monthly/Daily Tasks**:

- Managing staff
- Provide training, guidance and mentorship to identified key individuals in the business ensuring long term retention.
- Set comprehensive goals for performance and growth
- Responsible for motivation and development of the team
- Gain an understanding of frustrations, inefficiencies and recurring issues from the staff performing the processes
- Set up continuous ongoing standardised training for new staff or refresher training for existing staff
- Identify and plan to reduce key man risk within the various functions.
- Business management
- Give strategic input into the broader business strategy including growth plans, strategic revenue initiatives and new business initiatives.
- Together with the management committee assist in developing and maintaining the desired organisational culture.
- Continuously enhancing and keeping abreast of industry and trends
- Client & third-party management
- Review of technical elements of contracts should a third party be involved in providing services to ensure full understanding of the cost implications.
- Provide input on taking on new clients with bespoke structures. This could include liaising with clients to gain full understanding of their expectations and needs.
- Reviewing and monitoring process and controls
- Monitor error and omissions reporting and root causes, to implement mitigation opportunities to increase operational efficiency;
- Review incident reports and attend incident report discussions to identify unmitigated risks / instances where processes are not being followed.
- Identify control deficiencies (unmitigated risks)
- Research and implement changes or enhancements to processes to eliminate control deficiencies
- Continuous auditing of the operating effectiveness of controls against the process documentation
- Review and update the ISAE3402 report for any changes in processes
- Liaise with the auditors on the ISAE3402 testing process (project manage the audit)
- Drive system enhancements and process automation.
- Review and documentation of processes through discussions with senior staff members as well as observing the processes while being performed
- Identify whe

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