Client Service Manager
18 hours ago
**_CLIENT SERVICE MANAGER
- **
**_SILO
- **
**_CAPE TOWN
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**_CORE PURPOSE OF THE JOB:
- **
The Client Service manager will be responsible for building and preserving trusting relationships with the client.
They will be the first point of contact, managing all client requests, query management and reporting within agreed
service levels.
**_KEY PERFORMANCE AREAS:_**
- Analyse root cause for issues in order to reduce query management
- Provide accurate and timeous reporting for campaigns and projects
- Manage internal relationships and escalation protocols as agreed upon with client
- Manage the priority requests as per clients input
- Act as a point of contact between relevant departments
- Maintain standards and quality of work outputs
- Manage the service levels across the departments
**_QUALIFICATIONS / EXPERIENCE:_**_- Relevant tertiary qualification will be advantageous, Matric is essential with at least 2-3 years proven work
experience as Client/Customer Service Account manager
- Certification in Client Relationship Management and Business Administration is an added advantage
- Advanced computer skills
**_BEHAVIOURS & ATTRIBUTES:
- **
- Client centric
- Leadership skills
- Decision-making and problem-solving skills
- Ability to multitask and prioritize
- Team player
The advert has minimum requirements listed.
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