Client Analyst

6 months ago

Cape Town, South Africa IRI South Africa Full time

**Let’s be unstoppable together**

**About Circana**
Circana is a leading provider of big data, predictive analytics and forward-looking insights that help FMCG, healthcare, retailers, and media companies to grow their businesses. With the largest collection of purchase, media, social, causal and loyalty data, all integrated on an on-demand cloud-based technology platform, Circana guides its clients around the world in their quests to remain relevant, connect with consumers and deliver market leading growth.
Here at Circana, we focus on outcomes rather than an outdated, one-size-fits-all notion of work, to give each of us the flexibility we need to have fun and balance our overall wellbeing. Through constructive and helpful feedback, we are empowered to take risks, challenge ourselves, reach unprecedented heights and achieve great personal growth.

**About the team: Operations**
The operations team is integral to achieving high levels of customer satisfaction by ensuring there is flawless planning, proactive communication and client engagement Operations deliver services to both Manufacturer & Retail clients, ensuring the highest levels of quality, efficiency & cost control, whilst simultaneously ensuring that services continue to meet the requirements of the marketplace

**Your Responsibilities**
The Client Analyst role supports the broader Operations team in attaining high levels of client satisfaction by ensuring the build, maintenance and dispatch of databases, reports and online services to IRI Clients. You will partner closely with the CPG Manufacturer & Data Input teams to understand client needs and to continually improve system processes and standards to deliver quality and timely deliverables through strong client management. The work involves impeccable planning, active communication and the execution of all contracted deliverables on time and to the quality standard as defined in the contract.
Your responsibilities include but are not limited to:

- **Operational Excellence**:
Build and maintain databases and produce reports to specifications as set out by the CPG team and clients.
Ensure database accuracy by reviewing data in accordance with IRI standards and checking procedures
Manage all database requests from CPG and ensure they are completed to specification and checked prior to implementation
Ensure turnaround time for client deliverable (database & reports) is within specified timeframes
Understands Data Input requirements for change requests and data queries
Structures and co-ordinates work stream; leads process improvements development, and delivery servicing
- **Industry & Market Awareness**:
Actively seeks out client product performance in the market to keep relevant.
Has knowledge of the deliverables they create and the use in the industry.
Full knowledge and understanding of retailer sign off terms and impact on databases
- **Client Centricity**:
Dispatch databases to the client/CPG team onsite or via FTP by the agreed deadline
Contribute to client deliverables by optimising databases and reports by updating and maintaining client roadmap, ensuring tasks are communicated and planned with CPG teams
Understands CPG requirements for allocated clients
Active involvement in annual CPG client account plans and execution strategies
- **Internal Collaboration**:
Partner with CPG teams to ensure the delivery of accurate databases within specified deadlines
Communicate and partner with CPG/IT/Data Input /SQL Dev to resolve any issues impacting the client deliverables
Ensures that all client artefacts are kept up to date and in order
Initiates preventative measures and speedy progress in client satisfaction and overall quality of processes, projects and products

**Skills and Experience Required**
Tertiary Education and 2 -5 years of relevant work experience
Excel Skills (Using worksheets, pivot tables, VLOOKUP’s etc.)
A passion for data entry and takes comfort in
Complete the training programme and panel process within the first 4 months of employment if entering at this level
Display a solid understanding of the business and our service offerings.
An innate interest in the world of FMCG and consumer behaviour

**What this means for you when you join Circana**:

- **Agile working** - You are able to choose where you work on a given day to best deliver your outcomes on that day, be that at home, in the office, at your client’s office, or in the local coffee shop While Agile - we aim to find at least 3 in office days a week to enable connectivity, learning and allow SA Employees to not be disrupted by loadshedding with our in office backup power and water supplies.
- **Flexibility** - Agile working facilitates you managing your work around your life when necessary, should you need to get away early for that weekend away, or start a little early to miss the traffic.
- **Me Days** - We currently have four days over and above our 15 contracted annual leave days and a

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