Customer Care Advisor
7 months ago
**Key Responsibilities**
- Identify potential risks and markers of harm to members that have triggered internal controls; reviewing account indicators and making risk-based decisions to act when you see evidence of harm and behaviour change. Demonstrate the ability to deliver an excellent customer experience, whilst ensuring compliance and efficiency standards are met.
- Ability to switch tasks when required and meet a tight deadline and to remain calm under pressure. Communicate in a prompt, thoughtful and clear manner.
- The ability to multi-task between customer contacts.
- Listen, probe, and investigate enquiries to determine the underlying needs of the customer.
- Address any issues of conflict or complaint whilst displaying commercial awareness.
- Identify opportunities to upsell and cross-sell products and services to customers when appropriate.
- Stay up to date with company products, services, and policies to accurately answer customer questions.
- Collaborate with other departments to ensure customer satisfaction and retention.
- Classify customer contact, supporting the business in identifying process & product improvements.
**Skills, Knowledge, and Experience**
- Ability to speak and communicate fluently in **English & Dutch.**
- Excellent listening and interpersonal skills.
- Robust investigative, risk analysis, assessment, and decision-making skills
- Strong problem solving and critical thinking skills.
**What can we offer?**
- Discovery Medical aid
- 21 Days leave
- Discretionary Bonus
**Salary**
- R30 000 Basic + nightshit allowance
**Location**
- Cape Town (hybrid role)
**Salary**: R28 000,00 - R30 000,00 per month
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