Customer Care Advisor

2 weeks ago

Cape Town, South Africa Wonderlabz Full time

**The Role**

LiveScore Group are working to scale up LiveScore Bet's **Dutch Speaking Customer Care department** for their growing sportsbook, LiveScore Bet. As a Customer Care Advisor, you will be part of a dedicated team based in our Cape Town office.

We are looking for talented individuals who are enthusiastic and have a keen interest in Responsible Gambling, Anti Money Laundering, Affordability, and compliance within the gambling space.

You will also be responsible for the quality of service offered to our players, enhancing the customer experience and deliver a first-class customer service.

The Sportsbook Customer Care team will operate 24/7 365 and this role will be working an average 40 hours a week, largely dictated by the sporting events calendar.

**Key Responsibilities**
- Respond professionally to a range of Live Chat queries across multiple customers via our customer service software
- Take inbound calls from new and existing customers providing solutions and supporting bet queries
- Listen, probe and investigate enquiries to determine the underlying needs of the customer
- Communicate in a prompt, polite and clear manner
- Address any issues of conflict or complaint
- Remain vigilant of any suspicious activity and escalate accordingly
- Playing a pivotal role in identifying potential risk to members through account reviewing and affordability trigger work streams, taking the decision to act when identifying markers of harm and behavior changes.
- Use a variety of investigative methods to find and identify member source of funds and to assess the risk and propensity of member activities.
- Effective navigation and management of our back-office tools and alerts to complete a variety of safer gambling and AML reviews in an effective way to provide a smooth customer journey.
- Verification of source of funds and source of wealth documentation and accessing risk of members spend and affordability.
- Perform direct and discreet background enquires information on new and existing members through a variety of research and investigation techniques
- Adherence to Player Protection policies and processes, assessment of how and when to interact including recording, reviewing and rationale for decisions made
- Keeping accurate records of your observations, interactions and actions; using your judgement to decide when follow-up contact would be most effective.

**Key Skills/Experience**
- Ability to communicate to customers via all contact channels in Dutch
- Previous customer service and problem-solving experience
- Excellent listening skills and the ability to identify the customers issue and adapting approach accordingly
- Be IT literate with good written and verbal communication skills
- Flexibility, drive and an enthusiasm to succeed
- Investigation, risk analysis, assessment, and decision-making skills
- Strong organisational and prioritisation skills
- Adaptability to changing procedures and flexibility to ways of working
- Ability to multi-task and deliver to a tight deadline and remain calm under pressure
- Good attention to detail and accuracy within work
- Ability to work both independently and as part of a wider team

**What we can offer?**
- Competitive Salary
- Performance bonus
- Onsite gym

**About Us**

Welcome to LiveScore Group. We are home to LiveScore, LiveScore Bet and Virgin Bet, three of the most exciting brands in the sports and gaming industries today.

Whether it is LiveScore delivering real-time sports scores or free-to-air live streams to its users across 200 territories, or LiveScore Bet and Virgin Bet offering innovative and trusted sportsbook betting opportunities, we bring our audiences closer than ever to the sports they love with our best-in-class products.

This is a truly exciting time to consider joining our team within the LiveScore Group. Across our core brands at LiveScore, LiveScore Bet and Virgin Bet we are offering the chance to work in the heart of the sport industry, as we look to quickly expand our successful, privately-owned business.

With offices and roles based in London, Stoke, Galway, Vienna, Gibraltar, Lagos and Malta, our staff are part of a truly international business that is training and growing together, and empowered to build a bright and rewarding future.

**_ As a responsible employer and operator we are committed to preventing gambling related harm to our employees as well as our customers._**
**_A key element of this role will be ensuring optimum customer experience by placing test bets, therefore we do not consider this role to be suitable for applicants who have actively GamStopped._**
**_If you are experiencing gambling related harm, please consider whether this may be a trigger for you before applying. For support we recommend you reach out to our friends at _**_Contact Us - GamCare_**_._**:

  • Dutch Speaking Customer Care Advisor

    2 weeks ago

    Cape Town, South Africa Language Recruiters Full time

    Our client is seeking an enthusiastic and empathetic Dutch speaking Customer Care Advisor in Cape Town, South Africa to champion their customers’ needs. As part of their award-winning Support team, you’ll be the first point of contact, ensuring top-notch service and safeguarding members from potential gambling harm. The role requires a high level of...

  • Dutch Speaking Customer Care Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Language Recruiters Full time

    Our client is seeking an enthusiastic and empathetic Dutch speaking Customer Care Advisor in Cape Town, South Africa to champion their customers' needs. As part of their award-winning Support team, you'll be the first point of contact, ensuring top-notch service and safeguarding members from potential gambling harm. The role requires a high level of...

  • Customer Care Advisor

    3 weeks ago

    Cape Town, South Africa Wonderlabz Full time

    **The Role** At the beating heart of LiveScore, we are looking for motivated, positive, and personable Customer Care Advisors to help guide and protect our customers within our Award-Winning Support team. A Customer Care Advisor has two main responsibilities, first point of contact for all customer service needs, and investigating accounts for members who...

  • Customer Care Advisor

    2 weeks ago

    Cape Town, South Africa LiveScore Group Full time

    **The Role** At the beating heart of LiveScore, we are looking for motivated, positive, and personable Customer Care Advisors to help guide and protect our customers within our Award-Winning Support team. A Customer Care Advisor has two main responsibilities, first point of contact for all customer service needs, and investigating accounts for members who...

  • Customer Care Advisors Dutch Speaking

    2 weeks ago

    Cape Town, South Africa Jenrec Pty Ltd Full time

    Looking for motivated, positive, and personable Customer Care Advisors to help guide and protect our customers within our Award-Winning Support team. The role requires a high level of attention to detail and accuracy, ability to switch tasks and make risk based decisions. You will need to be flexible with your working hours, including evenings & weekends,...

  • Customer Care Advisor

    4 weeks ago

    Cape Town, South Africa Wonderlabz Full time

    **The Role** LiveScore Group are working to scale up LiveScore Bet's Dutch Speaking Customer Care department for their growing sportsbook, LiveScore Bet. As a Customer Care Advisor, you will be part of a dedicated team based in our Cape Town office. We are looking for talented individuals who are enthusiastic and have a keen interest in Responsible...

  • Floor Customer Advisor

    2 months ago

    Cape Town, South Africa Jonsson Workwear Full time

    Our retail stores personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life. Our Floor Advisors are obsessed with serving our customers brilliantly and connecting them to our unique...

  • Technical Advisor: Pediatric

    2 months ago

    Cape Town, South Africa SPECD (Pty) Ltd Full time

    Western Cape, CPT - CBD - (Market related, Negotiable) **We are recruiting for a TECHNICAL ADVISOR: PEDIATRIC & ADOLESCENT CARE to oversee and manage the organisation’s pediatric & adolescent HIV Care & Treatment programme, including psychosocial support, and initiatives in Cape Town; working with the Clusters, in order to achieve the 95-95-95 targets....

  • Technical Advisor: Pediatric

    2 days ago

    Cape Town, South Africa SPECD (Pty) Ltd Full time

    Western Cape, CPT - CBD - (Market related, Negotiable) **We are recruiting for a TECHNICAL ADVISOR: PEDIATRIC & ADOLESCENT CARE to oversee and manage the organisation’s pediatric & adolescent HIV Care & Treatment programme, including psychosocial support, and initiatives in Cape Town; working with the Clusters, in order to achieve the 95-95-95 targets....

  • Webchat Customer Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

    We are looking for vibrant, experienced Webchat Customer Service Advisors to assist inbound customers with queries, complaints and compliments:2-year minimum customer care experience (Webchat) in a call centreCompleted MatricWell-spoken and able to write in English wellCRM & Social media skills & experience would be an added bonusBe able to travel to Century...

  • Customer Support Advisor

    1 week ago

    Cape Town, South Africa Webhelp Full time

    **Advisor** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: You’ll be joining our fun-loving global community of more than 120,000 passionate people who work in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of...

  • Customer Support Advisor

    1 week ago

    Cape Town, South Africa Webhelp Full time

    **Advisor** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: You’ll be joining our fun-loving global community of more than 120,000 passionate people who work in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of...

  • Customer Care

    6 days ago

    Cape Town, South Africa Mérieux NutriSciences Full time

    Customer Care Cape Town Regular MERIEUX NUTRISCIENCES As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food,...

  • Customer Retentions Advisor

    1 week ago

    Cape Town, South Africa amplify5 Full time

    **Great news! amplify5 is growing!** An exciting opportunity has emerged to welcome new members to our dynamic team. Are you passionate about fostering meaningful connections and helping customers navigate their evolving needs? Do you thrive on honest, open dialogue that builds trust and loyalty? If so, we invite you to join us as a Customer Retentions...

  • Customer Care

    2 weeks ago

    Cape Town, Western Cape, South Africa Intellicell Full time

    Website Department: Customer care experience Social media experience (Whatsapp/Facebook/Instagram) People skills Customer focus Customer service orientated Attention to detail Professionalism Multitasking Able to work independently*Must be able to work shift Monday to Friday 13h00 to 20h00 and 2 Saturdays(08h00-13h00).

  • Customer Support Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    AdvisorLocation Cape Town, South AfricaLanguage English***Job Advert:You'll be joining our funloving global community of more than 120,000 passionate people who work in over 60 countries delivering exceptional customer experiences for some of the world's leading brands. Being a peoplefirst company, we put people at the heart of our business, and this is when...

  • External Customer Advisor

    2 months ago

    Cape Town, South Africa Jonsson Workwear Full time

    Our retail stores personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life. Building relationships and serving our growing external customer base brilliantly is a key aspect of the...

  • External Customer Advisor

    2 months ago

    Cape Town, South Africa Jonsson Workwear Full time

    Our retail stores personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life. Building relationships and serving our growing external customer base brilliantly is a key aspect of the...

  • Customer Care Assistant: Customer Care

    3 weeks ago

    Cape Town, South Africa Western Cape Government Full time

    **Job Purpose**: The Department of Social Development, Western Cape Government has an opportunity for a competent individual to provide customer care support. The successful incumbent must be willing to work under pressure and meet deadlines, have a positive attitude and be responsible. This post is based in Cape Town, CBD. **Minimum Requirements**: Senior...

  • Customer Care Agent

    2 months ago

    Cape Town, South Africa Sea Harvest Full time

    **JOB PURPOSE**: This role requires an enthusiastic individual to enable our business to better understand their customer and employees by providing solutions and exceptional experience and resolving issues faster. The agent is responsible for maintaining customer satisfaction through the provision of problem solving and providing best-in-class customer...