Customer Care Advisors Dutch Speaking

4 weeks ago


Cape Town, South Africa Jenrec Pty Ltd Full time

Looking for motivated, positive, and personable Customer Care Advisors to help guide and protect our customers within our Award-Winning Support team.

The role requires a high level of attention to detail and accuracy, ability to switch tasks and make risk based decisions.

You will need to be flexible with your working hours, including evenings & weekends, but you will be rewarded

**Key Responsibilities**
- Respond professionally.
- Identify potential risks and markers of harm
- Reviewing account indicators and making risk-based decisions
- Demonstrate the ability to deliver an excellent customer experience, whilst ensuring compliance and efficiency standards are met.
- Ability to switch tasks when required and meet a tight deadline and to remain calm under pressure. Communicate in a prompt, thoughtful and clear manner.
- The ability to multi-task between customer contacts.
- Listen, probe, and investigate enquiries to determine the underlying needs of the customer.
- Address any issues of conflict or complaint whilst displaying commercial awareness.
- Identify opportunities to upsell and cross-sell products and services to customers when appropriate.
- Stay up to date with company products, services, and policies to accurately answer customer questions.
- Collaborate with other departments to ensure customer satisfaction and retention.
- Classify customer contact, supporting the business in identifying process & product improvements.

**Skills, Knowledge, and Experience**
- Ability to speak and communicate fluently in English & Dutch.
- Excellent listening and interpersonal skills.
- Robust investigative, risk analysis, assessment, and decision-making skills
- Strong problem solving and critical thinking skills.
- Be IT literate with excellent written communication skills.
- Flexibility, drive, and an enthusiasm to succeed.

**What can we offer?**
- Competitive Salary
- Performance bonus
- Onsite gym

**Job Types**: Full-time, Permanent



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