Field Service Supervisor Global Grade 10

4 weeks ago


Bellville, South Africa Barloworld Equipment Full time

**Key outputs**

Create a safe environment for all Productive (Artisans) and Non-Productive employees to operate in by doing the following:

- Ensure daily Risks assessments are completed per Artisan to control safety risk
- Perform Toolbox inspections
- Perform monthly Safety meetings
- Daily sign off Service Reports and controlling of Productive time
- Effective control Work in progress:

- Initiating and opening of Jobs
- Quoting of repairs and rebuilds
- Ordering of Parts
- Dealing with Suppliers on outside work required (Bought outs)
- Booking of labour according to Caterpillar guidelines
- Closing of jobs once repairs and rebuilds are completed
- Ensure effective communication between team and management.
- Meeting with Customers on repairs and rebuilds required.
- Ensure service work is carried out in compliance with quality standards (OEM guidelines)
- Resolve internal & external customer queries.
- Ensure outputs of service audits are achieved.
- Reporting of team KPI's and prospects.
- Development, Performance Management and Training of the Productive team:

- Performance management of team - Balance Scorecard Management
- Competency development of team (Including 1 hour - training)
- On-the-job supervision
- Maintain a high level of Contamination Control and Housekeeping
- Budget and ordering of required tooling
- Support Artisans with re-usability decisions and Root cause analysis of failure of components

**Qualification, Experience and Competencies**
- Qualified Artisan, (Mechanic in relevant trade, e.g. Diesel Mechanic/ Earthmoving Equipment Mechanic) with minimum 5 years post-apprentice / learnership experience
- At least 10 years of Supervisory experience in the Mining industry, overseeing the maintenance and repairs of heavy-duty moving equipment (Caterpillar)
- Sound knowledge of job planning, costing and administration
- Applicable product knowledge
- Remove and Installation of Components, Commissioning of Rebuild Equipment, Advanced Trouble Shooting & configuration of new Equipment as per the following product range:

- Dozers
- D4, D5, D6H, D7, D8R, D9R, D9T, D10T, D10N.
- Graders-120G,130G,140G,140H,140K,140M.
- Loaders-920,928G,938G,950F,950H,962G,962H,966H,988G.
- Skidders-518,524,528.
- Off highway-769,770,773,777,785,793,797F.
- Excavators-320,330,345,375.385
- Articulated dump trucks-725,730,735,740.
- Backhoe loader 416,424,428
- Knowledge of ISO 9001_2008 Quality system.
- Knowledge of the Occupational Health and Safety act (OHS - ACT) and Risk assessment
- Proven ability to produce technical reports
- Sound Understanding of Original Equipment Manufacturer warranty systems, policies and procedures
- Competent in the Caterpillar re-usability guide process for equipment parts
- Computer Literate (MS Office & SIS, ET, SAP, CRM)
- Display Leadership potential (Part of DAP) - able to achieve results utilizing talent in team
- Sound knowledge and experience of Customer interaction
- Driver's license Code B.
- Good Ingles



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