Senior Service Administrator Global Grade 7

2 weeks ago

Bellville, Western Cape, South Africa Barloworld Equipment Full time

Key Outputs

  • Perform related administrative tasks to endtoend processes including record keeping, filing, data capturing in ERP system (e.g. SAP/CRM) and report writing.
  • Open work orders and order parts. Close work order on job completion.
  • Invoice external customers and process invoices to debtors.
  • Create and accept quotes.
  • Check credit limits and equipment history.
  • Effectively manage work in progress
  • Capture, process and analyse job costing elements (Labour,travel,expenses, bought outs, SIMS,hours)
  • Accurately capture relevant data from external and internal customers
  • Generate purchase orders for internal and external suppliers.
  • Accurately capture labour hours worked by the service employees.
  • Follow up with external and internal customers and suppliers to ensure complete information and data capture.
  • Resolve internal and external customer as well as supplier queries.
  • Accurately control relative endtoend processes
  • Maintain relevant administrative environment.
  • Accurately invoice customers for work completed.

Qualification, Experience and Competencies

  • Grade 1
  • Two years relevant administration experience
  • An understanding of relevant CS processes
  • Perform related administrative tasks to endtoend processes including record keeping, filing, data capturing in ERP system(e.g. SAP/CRM) and report writing.
  • Open work orders and order parts. Close work order on job completion.
  • Invoice external customers and process invoices to debtors.
  • Effective communication
  • Effective selfmanagement and performance ownership
  • Create and accept quotes.
  • Check credit limits and equipment history.
  • Effectively manage work in progress
  • Capture, process and analyse job costing elements (Labour,travel,expenses, bought outs, SIMS, hours)
  • Accurately capture relevant data from external and internal customers
  • Generate purchase orders for internal and external suppliers.
  • Accurately capture labour hours worked by the service employees.
  • Follow up with external and internal customers and suppliers to ensure complete information and data capture.
  • Resolve internal and external customer as well as supplier queries.
  • Accurately control relative endtoend processes
  • Maintain relevant administrative environment.
  • Accurately invoice customers for work completed.

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