Service Supervisor Global Grade 10

6 months ago


Bellville, South Africa Barloworld Equipment Full time

**Key Outputs**
- Leading a team of Service Artisans to repair, service and maintain Electric Power Equipment and components to Caterpillar and Perkins standards and Customer requirements.
- Achievement of cost centre financial targets and Key Performance Indicators (KPI’)
- Resolve internal customer queries.
- Effective control of cost centre expenses and WIP
- Ensure effective communication between team and management.
- Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
- Ensure Outputs of Service Audits are achieved.
- Achieve of a team environment that enables maximum productivity and profitability (Performance management of team; Competency development of team - 1 hour training; On-the-job supervision: Safety of team
- Reporting of team KPI’s and prospects

**Qualification, Experience and Competencies**
- Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Marine Mechanic/ Electrician)
- Minimum 5 years post-apprentice/learnership experience]
- Able to achieve results through utilizing talent in team.
- Leadership.
- Sound knowledge of job costing and administration (CRM/SAP experience advantageous)
- Sound understanding of Warranty policies & procedures.



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