Business Controller Cu Mtn

This role ensures smooth functioning of the enterprise business and manages the overall Enterprise business landscape and oversee key relationships with other MTN stakeholders. This includes: - Driving the operating model development for MTN SA Enterprise, driving implementation, consolidation of strategic initiatives, and facilitating effective...

**Title of job**: Specialist Credit Note N **umber of subordinates: **MTN Job Level**: 2H **Location of the job: **Solid Reporting Line**:Senior Manager: Mobile BPO **Dotted Reporting Line: **1. Mission/** **Core purpose of the Job** - Responsible for the analysis of mobile & ICT Credit Notes (CNs) - To support with billing quality assurance checks -...

**Strategic Input** - Assist in developing goals, strategies, and plans needed to achieve the portfolios vision and build the capabilities to enable optimal delivery with input from relevant stakeholders. - Support the strategic analysis of MTN system strategies to ensure that the strategic technological direction aligns and supports MTN Group objectives. -...

**Key Performance Areas** **Strategic Input** - Assist in developing goals, strategies, and plans needed to achieve the portfolios vision and build the capabilities to enable optimal delivery with input from relevant stakeholders. - Support the strategic analysis of MTN system strategies to ensure that the strategic technological direction aligns and...

**Mission/ Core purpose of the Job** To develop and implement a comprehensive technology security strategy and framework, including developing and implementing appropriate policies and processes relating to MTN SA technology security. At times you may need to support Group with some of these initiatives. To proactively implement security measures and...

Supports owner of customer journeys for a specific business unit i e S&D, CBU, EBU, Network Coverage, Digital Fintech etc Drives operational cadence around ensuring that customer experience principles are followed by the business units within MTN, as well as ensuring that the different channel’s processes are streamlined for...

Key Activities & Responsibilities Strategic Input and Implementation - Play a key role in defining and shaping the Digital Platforms Online Strategy (with a focus on sales) in alignment with the Consumer technical roadmap. This involves understanding customer needs, market trends, and competitor offerings. - Continuously update strategy in order to manage...

**About us: MTN Converged Solutions** In a world where technology evolves at lightning speed, staying ahead isn't just an option, it's a necessity. This is where MTN Converged Solutions come into play. We are dedicated to catapulting our customers into a future where cloud computing, cybersecurity, IoT, and AI are not just buzzwords, but the pillars of your...

**Service Management Platform build and support** - Manage the build, support, and continuous improvement of - IT Service management platform capabilities - Telecommunications service management platform capabilities - Customer service management platform capabilities - Employee service management platform capabilities - Collaborate with business analysts in...

**Context (Global influences, environmental / industry demands, organizational mission etc.)** MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Senior...

**Mission/ Core purpose of the Job** To define and lead the identification of Consumer risks, execution of mitigation for the risks and ensure implementation of controls in each Consumer function to address the risk, to ensure it reduces MTN’s exposure to losses arising out of frauds and non-compliances. To manage the Consumer Risk Management initiatives...

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Group’s Technology function must therefore ensure the successful delivery in context of: - Rapidly...

The Manager: Gaming will be responsible for driving MTN’s execution of Gaming in rewards based tournaments, sports betting, and all games of chance partnerships to increase adoption and grow revenues across all OpCos. Initiate partnerships with leading industry partners with the aim of executing Go-to-market plans to ensure the right content, access...

**Reports To**:Youth Segment Manager **Division**:Consumer **Description** **Task Complexity**: - Support in driving the effective implementation of MTN SA’s youth segment value propositions, GTM and customer experience design and journey, with emphasis on customer experience (internal and external), ensuring maximum market penetration, growth and...

**Portfolio Strategy Development**: - Translate the strategic intent into clear deliverables for the supporting portfolio, in line with Business plan - Development of the portfolio strategy & integrated plan for the BU’s Portfolio delivery to achieve business budget commitments - Ensure all cross functional impacts and interdependencies are included into...

To improve customer satisfaction through proactive and reactive service recovery of MTN customers who have experienced service failure/s or have expressed dissatisfaction with their customer service experience with MTN’s customer service champions To minimise customer churn and improve customer satisfaction through proactive and reactive service recovery...

Lead function of Business Operations Support for MTN SA’s Enterprise business. This includes: - Developing and execute a cost-effective EBU Operational Support strategy, covering Risk Compliance, Business Optimization, and ICT Operations. - Supporting mobile and fixed offerings, ensuring effective management and seamless customer experience across EBU. -...

**Strategic Input** - Develop goals, strategies, and plans needed to achieve the portfolio’s vision and build the capabilities to enable optimal delivery with input from relevant stakeholders - Align planning against the strategic intent of the company with agreed business outcomes within the portfolio, relevant IT Architecture Enterprise principles, key...

**Mission/ **_Core purpose of the Job _**_: _ - To perform financial administration for the Technology Center of Excellence (TCOE) Department which includes the processing of Enterprise Business Unit CAPEX and OPEX requisitions in line with CAPEX and OPEX governance procedures within approved budgets for MTN SA. _ **Context**: - MTN Governance and Policy...

To lead MTN SA’s indirect and direct channels strategies including account management operations, transforming the business into the premier solutions partner for SMEs in South Africa. - To lead the MTN SA Enterprise business indirect channel development and optimisation across indirect and direct sales segments with dedicated account managers and...