Sales Operations Manager

3 weeks ago

Cape Town, South Africa Dotdigital Full time

**About Us**:
**The Company**:Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

**About the Role**:
The role of the **Sales Operations Manager** is ultimately all about moving the needle. You will be working closely with regional Commercial Teams, reporting into the Global Sales Operations Manager. Operations is in very high demand at Dotdigital, they’re hungry for it and you will become a crucial member of the team. We will be leaning on your expertise to
- Build key relationships with members of the commercial team to help identify areas for process improvement
- Train and support key processes & best practices across our Sales Tools (CRM, 3rd party tools)
- Enforce best practice use of the above systems by working with ‘the boots on the ground’ and provide any ad-hoc support required
- Report on utilisation and drive adoption of Sales Tools
- Keep up to date with new feature releases of our Sales Tools to help maximise our ROI
- Work with Commercial Team Managers for ad-hoc data insight requests
- Create presentations for senior management
- Track effectiveness of initiatives and promptly escalate any issues
- Deliver regular KPI reports (think weekly, monthly, quarterly, annual)
- Assist with documentation

This is a hybrid role, with attendance in the office required on Tuesdays, Wednesdays and Thursdays.

**_ Upon completing the onboarding process, our team members will be expected to begin working on a rotational shift pattern designed to provide comprehensive support across the US, EMEA, and APAC regions. This strategic schedule will ensure that each region consistently receives timely and dedicated assistance from our team.._**

**_
The shift rotations will take place in one-month blocks, with each individual team member transitioning from one region to another after completing their 1-month shift._**

**_
The specific hours for each shift rotation are as follows:_**

**_ APAC Shift:_**

**_ 1 AM - 9 AM_**

**_ US Shift:_**

**_ 3 PM - 11 PM_**

**_ please note, the hours might change slightly to due clocks changing_**

**About You**:
You will be part of the BizOps function, a newly formed team who are taking Dotdigital by storm. We are a bunch of proactive people who get stuff done To be a perfect fit, we think you should have an appreciation of our team values
- We respond with a positive, can-do attitude
- We take ownership
- We collaborate, communicate and enable each other
- We are innovators
- We make things scalable, repeatable and robust
- We digitalise and eliminate manual processes
- We care about data quality (a lot)
- We always operate with integrity
- We celebrate quick wins and our success
- We have fun

If that resonates with you, then jump right in
What are we looking for from you?

Must have
- CRM experience
- Sales Tools experience
- Deep understanding of Sales Process
- CPQ/Quote building experience
- 3+ years experience in a Sales Operations role (preferably SaaS based)
- Experience in requirement gathering
- Stakeholder management
- Attention to detail
- Inquisitive nature
- Ability to think out of the box
- Proactive
- Advanced Excel knowledge - pivot tables, formulas, data manipulation, charts
- Documentation skills

Nice to have
- Microsoft Dynamics certification (or other CRM)
- Training delivery experience
- Experience of the commercial Sales Tools tech stack - Salesloft, LinkedIn Sales Navigator, ZoomInfo, Conversation Intelligence tools
- Experience of Marketing Operations

**Why Us**:
Don’t just take our word for it - hear what your future colleagues have to say about working in our team:

- Dotdigital is a very reputable company - it’s got a fantastic product which is backed by it’s unbeatable people offering at the heart of it. _Finding myself in the BizOps team, has meant I am now somewhere that I feel at home. We’re a good bunch who work hard and play hard. The impact of what we are doing around the business is seen and felt on a Global scale, and it’s great to have so much exposure._

**Interview Process**:

- 15min Screening Call with Team Talent
- 1 hour interview with Global Sales Operations Manager and Global Customer Success Operations Manager
- 1.5 hour final interview to present back results of the Task, with some more general questions from other representatives. With Global Sales Operations Manager,

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