Senior Desktop Support Technician

2 weeks ago

Durban, South Africa PEPKOR IT Full time

**Position: Senior Desktop Support Technician**
**Department: Infrastructure**
**Location: Durban**

**Purpose**:Pepkor IT is a dynamic IT company that delivers value-driven IT solutions to the Pepkor group. Our work lives revolve around our DNA. We take pride in our work, treat our colleagues, partners and our country with respect. We exercise collaborative decision-making and believe in having a balance in life. We do this all whilst being fun to be with and enjoying what we do.

**Responsibilities**:

- Set-up and install workstations & other end user equipment
- Identify & Fix computer hardware and software problems
- Complete administrative records as required (Ticket & Logging)
- Setting up the Organization’s computer system to meet specific business goals
- Collaborate with network and server teams to resolve infrastructure incidents
- Identify & Fix general security related issues, such as, but not limited to: User

Identification, Virus/Malware/Ransomware, Endpoint security policies.
- Update and maintain the computer inventory and equipment.
- General education/up skilling of users and colleagues where/when applicable.
- Support complex infrastructure with various integrations.
- Support general End user equipment such as, but not limited to:

- Computer workstations (MS Windows, Mac OS, Chrome OS)
- Printers
- Telephony
- Mobile devices (Android, iOS)
- General Peripherals (Webcams, headsets, etc)
- Audio Visual equipment (Projectors, Wireless casting, Video conferencing)

**Key Competencies and Qualifications**:

- Grade 12
- Accredited MCITP or equivalent certification
- Familiar with both MS Office and Google G Suite productivity suites
- Minimum 5 years experience in a Desktop Support environment
- Motivated and organized with customer oriented and service focus
- Able to work independently without direct supervision
- Attention to detail and ability to work under pressure
- Good administration and time-management skills.
- Willing to work overtime and standby occasionally
- Able to work well in a team environment
- Must have your own transport

**Job Types**: Full-time, Permanent

**Salary**: R123.00 - R1,234.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Desktop Support environment: 5 years (required)

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