Customer Success Manager

5 months ago

Cape Town, South Africa Genius Sports Full time

**A bit about us**

Do you want to join one of the world's fastest growing sports technology companies?

Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.

We're looking for enthusiastic and ambitious people to join our talented team.

If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us.

We put trust in our people to deliver the difference for our clients around the world. It's why many of the world's largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.

**Sportsbook**

This area of the business takes care of everything a sportsbook operator needs to manage their operation and grow profits - all powered by the finest live sports data available. That includes sportsbook management, integration, modelling, trading tools, streaming and risk management.

**The Role**

They will be required to immerse themselves within the sports betting industry and to understand all technological and regulatory developments. They will also understand our products and services in detail and speak credibly with industry experts.

**Main Responsibilities**
- Lead the contract renewal process for your customers to ensure we're retaining business and exceeding aggressive growth targets.
- Identify and execute upsell/cross-sell opportunities for Genius Sport's portfolio of services with existing customers and ensure the speedy closure of deals.
- Ensure customer contractual requirements are understood, delivered and any related issues are dealt with and resolved effectively and promptly.
- Liaise with trading and support teams to monitor any issues that arise, identifying and escalating important issues, as necessary.
- Lead and/or contribute to key Customer Success projects as directed by Head of Client Growth and Commercial Directors
- Monitor customer performance against SLAs while reporting findings to the business via KPI reports.
- Use analytical skills to identify and solve complex problems, liaising with the customer, the operations team and all other areas of the business worldwide
- Develop deep understanding of the clients' organisations and build strong relationships with contacts in their business.
- Responsible for formalising, maintaining and analysing regular client feedback systems and providing meaningful recommendations for improvement to relevant internal stakeholders.

**Required Skills**:

- Ideally has existing experience within sports betting and/ or sports technology related industries
- A minimum of 3 years proven success in a B2B commercial role - Account Management, Customer Success and/ or Sales
- Strong communication skills both written & verbal
- Proven creative problem-solving approach and strong analytical skills
- Highly organised and data-driven
- High level of technical proficiency at Excel/Salesforce or other CRM systems
- A willingness to travel internationally (sometimes at short notice)
- Passion & interest in sports

**What's in it for you?**

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

**How we work**

We have adapted a forward-thinking 'Ways of Working' framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of what's achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

  • Customer Success Manager

    1 month ago

    Cape Town, Western Cape, South Africa Armstrong Appointments Full time

    Job Title: General Manager Customer SuccessArmstrong Appointments is seeking a seasoned General Manager to lead our customer success operations. As a key member of our team, you will be responsible for managing customer support, client success, onboarding, and project management.Main Responsibilities:Develop and implement customer success strategies to drive...

  • Customer Success Manager

    4 months ago

    Cape Town, South Africa Redherd Full time

    Our client is a South African based security vendor with a global reach and customers in the highest spheres of technology and innovation. They provide real-time reporting on adversaries interacting with your networks or snooping around your infrastructure, allowing you to identify and defend against attacks. They are extremely vested in the global security...

  • Customer Success Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Armstrong Appointments Full time

    We are seeking a seasoned Customer Success Manager to lead our customer support and success efforts. As a key member of our team, you will be responsible for managing customer relationships, identifying opportunities for growth, and developing strategies to drive customer satisfaction.Main Responsibilities:Develop and implement customer success strategies to...

  • Customer Success Manager

    6 days ago

    Cape Town, South Africa Electrum Payments Full time

    Electrum is the next-generation payments technology company that provides cloud-native software to optimise the processing of financial transactions. Since 2012, we have established ourselves as a respected payments technology partner through our deep expertise and track record in delivering trusted enterprise-grade payments solutions. We’ve built a...

  • Customer Success Manager

    1 month ago

    Cape Town, Western Cape, South Africa PST Full time

    Job Title: Customer Success ManagerAt PST, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Key...

  • Customer Success Manager

    1 month ago

    Cape Town, Western Cape, South Africa Electrum Payments Full time

    Electrum Payments: A Leader in Fintech SolutionsWe are Electrum Payments, a pioneering fintech company that empowers businesses to thrive in the digital landscape. Our innovative SaaS platform enables seamless payments and digital goods and services, making a real difference in the lives of millions of South Africans every day.The Role: Customer Success...

  • Customer Success Manager

    1 month ago

    Cape Town, Western Cape, South Africa PST Full time

    Job Title: Customer Success ManagerAt PST, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Key...

  • Customer Success Manager

    4 weeks ago

    Cape Town, South Africa Electrum Payments Full time

    Electrum is the next-generation payments technology company that provides cloud-native software to optimise the processing of financial transactions. Since 2012, we have established ourselves as a respected payments technology partner through our deep expertise and track record in delivering trusted enterprise-grade payments solutions.We’ve built a...

  • Customer Success Manager

    2 weeks ago

    Cape Town, South Africa RoomRaccoon Full time

    Room Raccoon Room Raccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Title: Customer Success Manager Type: On-site Terms:...

  • Customer Success Manager

    5 months ago

    Cape Town, South Africa Electrum Payments Full time

    Electrum is an exciting B2B tech company. We partner with some of South Africa’s biggest household names, enabling them to open up their customers’ access to payments and digital goods and services. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference. - We hire the best of the best and we...

  • Customer Success Manager

    5 months ago

    Cape Town, South Africa CM.com Full time

    All tech stuff, but we believe people make the difference. And that is exactly what our bright bunch of ambitious caring colleagues do. Every day. Together. Entrepreneurial people are the beating heart of our club. And this way, we can take on any challenge that comes our way. Our credo has been the same since the beginning in 1999: “Do what you like, do...

  • Customer Success Manager

    1 month ago

    Cape Town, South Africa PST.AG Full time

    Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software solutions can address...

  • Customer Success Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa PST Full time

    Job Title: Customer Success ManagerAt PST, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Key...

  • Customer Success Manager

    5 months ago

    Cape Town, South Africa Impact.com Full time

    **Our Company**: Are you a natural relationship builder? Do you have a passion for MarTech and are excited at the opportunity to strategize, build and promote next-level Advocacy programs? Do you have a background in marketing and want to make a change to be more customer facing? We think this could be the opportunity for you! In this role you will take...

  • Customer Success Manager

    4 months ago

    Cape Town, South Africa HANGAR49.com Full time

    The Hangar49 team is looking for a Customer Success Manager who is a natural people person and excellent at building and nurturing client relationships. The Customer Success Manager will be responsible for owning the client lifecycle from onboarding of new clients as well as managing and growing client relationships. The customer success manager is...

  • Customer Success Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Electrum Payments Full time

    Electrum Payments: A Leader in Fintech SolutionsElectrum Payments is a pioneering fintech company that empowers businesses to optimize their financial transactions. With a proven track record of delivering trusted enterprise-grade payments solutions, we've established ourselves as a respected partner in the industry.About the RoleWe're seeking a highly...

  • Customer Success Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Electrum Payments Full time

    Electrum Payments: Unlocking Customer SuccessElectrum Payments is a leading provider of cloud-native software solutions for optimizing financial transactions. As a Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their desired outcomes and successfully utilize our SaaS fintech product.Key Responsibilities:Develop and...

  • Customer Success Manager

    6 months ago

    Cape Town, South Africa Fiskal Finance Full time

    As a Customer Success Manager, you will be working closely with clients to build sustainable and long lasting relationships, with an exceptional customer experience, ensuring that we meet our service level agreements and be the glue between clients and technical team members. This position offers a unique opportunity for Customer Success Managers to expand...

  • Customer Success Manager

    2 weeks ago

    Cape Town, South Africa The Legends Agency Full time

    Job Title: Customer Success Manager Location: Cape Town CBD (Foreshore CBD) Company: UK Healthcare SAAS provider Working Hours: 09:00 5:30 (UK ) About Us: Our client is an innovative platform dedicated to enhancing user experience through exceptional services. Our focus on customer satisfaction drives everything we do, and we aim to build strong, lasting...

  • Customer Success Manager

    5 months ago

    Cape Town, South Africa Electrum Payments Full time

    Electrum is an exciting B2B tech company. We partner with some of South Africa’s biggest household names, enabling them to open up their customers’ access to payments and digital goods and services. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference.We hire the best of the best and we...