Portuguese-speaking (Sportsbook) Customer Service

1 month ago

Cape Town, South Africa Initiate international Full time

We are seeking a motivated and customer-focused individual to join our client's team as a Portuguese-Speaking Customer Service Representative with expertise in Sportsbook operations. In this role, you will be responsible for delivering exceptional customer service experiences to the Portuguese-speaking clientele within the realm of sports betting and gambling.

**Key responsibilities as the Portuguese-Speaking (Sportsbook) Customer Service Representative in Cape Town**:

- Address customer inquiries, concerns, and technical issues related to our sportsbook platform with professionalism and efficiency.
- Utilize your in-depth knowledge of sports betting concepts, odds calculation, and market analysis to guide customers through their betting experiences.
- Collaborate closely with other departments, including technical support and marketing, to ensure seamless communication and resolution of customer issues.
- Maintain accurate records of customer interactions and transactions, adhering to company policies and regulatory requirements.
- Stay up-to-date with industry trends, sports events, and changes in sportsbook regulations to provide accurate and timely information to customers.
- Actively contribute to the improvement of customer service processes and procedures to enhance overall customer satisfaction.
- Uphold the company's standards of integrity and responsible gaming practices at all times.

**Requirements for this Portuguese-Speaking (Sportsbook) Customer Service Representative job in Cape Town**:

- Fluency in both written and spoken Portuguese is essential.
- Previous experience in a customer service role, preferably within the sports betting or gambling industry.
- Strong understanding of sportsbook operations, including betting markets, odds formats, and betting terminology.
- Excellent communication skills and the ability to empathize with customers while maintaining a professional demeanor.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Ability to multitask and work effectively in a fast-paced environment.
- Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed.
- A passion for sports and a commitment to delivering exceptional customer experiences.

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