Guesthouse Manager

4 months ago


Cape Winelands Western Cape, South Africa HotelJobs.co.za Full time

My client is seeking a dedicated and customer-focused Gueshouse Manager to oversee all aspects of our accommodation operations.

The Guesthouse Manager’s responsibilities include managing financial operations, ensuring guest satisfaction, coordinating housekeeping and maintenance activities, ensuring all guest services, touch points and overall experience are of the highest standard and promoting our accommodation to attract new customers and guests.

The goal is to enhance customer experience and satisfaction to maintain high occupancy rates and positive reviews.

**Responsibilities**:

- Oversee the daily operations of the guest house, including reservations, check-ins/outs, guest services, and promotions
- Manage all aspects of the guest house’s financial operations, such as budgeting, forecasting, and financial reporting
- Ensure guest satisfaction by resolving issues promptly and professionally
- Coordinate housekeeping, maintenance, and other operational departments to ensure the guest house is clean, safe, and well-maintained
- Develop and implement marketing strategies to promote the guest house and attract new customers
- Recruit, train, and manage staff to provide excellent customer service
- Comply with health and safety regulations and industry standards
- Analyze guest reviews and feedback to improve service delivery
- Establish relationships with local businesses and community organizations to boost reputation and visibility
- Responsible for all check ins/outs
- To welcome guests and let them feel at home
- To manage online bookings calender
- Purchase of daily essentials for cleaning and breakfast
- Correspondence with laundry service
- Stock Control
- To check the rooms daily to ensure its ready for new check ins
- To handle any emergency situations that might occur

**Requirements**:

- Proven work experience as a Guest House Manager, Hotel Manager, or similar role in the hospitality industry.
- Strong understanding of hotel management software and online booking systems.
- Excellent interpersonal and communication skills.
- Ability to resolve issues and handle customer complaints effectively.
- Strong financial management and budgeting skills.
- Experience in recruiting and training staff.
- Experience in managing and uplifting staff.
- Knowledge of health and safety regulations.
- A degree in Hospitality Management or a related field is preferred.


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