Guest House Manager

4 days ago


Cape Town, South Africa Hospitality Jobs Africa Full time

**Guest Services**:
Manage guest check-ins and check-outs to create a welcoming and professional experience.
Address guest inquiries, requests, and complaints promptly and effectively.
Ensure that guest rooms and common areas meet cleanliness, safety, and comfort standards.
**Operations Management**:
Supervise daily activities, including housekeeping, maintenance, and food and beverage services.
Manage room reservations and maintain accurate booking records.
Conduct regular property inspections to ensure the facility is well-maintained.
**Staff Management**:
Recruit, train, and supervise staff to deliver outstanding service.
Foster a positive work environment and encourage collaboration among team members.
Schedule staff shifts and oversee payroll management.
**Financial Management**:
Develop and monitor budgets, manage expenses, and track financial performance.
Oversee inventory control, including stock ordering and tracking.
Ensure compliance with financial and operational policies.
**Marketing and Sales**:
Develop and implement marketing strategies to drive bookings and guest retention.
Enhance the property’s online presence by managing the guesthouse website, social media, and other platforms.
Monitor and respond to guest reviews on platforms such as TripAdvisor, Google, and booking sites to maintain and improve the property’s reputation.
Collaborate with local tour operators and travel agencies to promote the guesthouse.

**Qualifications**:
Education in Hospitality Management or a related field (preferred).
Minimum of 5 years of experience in the hospitality industry, including at least 2 years in a management role.
Strong leadership and interpersonal skills with a focus on guest satisfaction.
Excellent verbal and written communication skills.
Proficiency in property management software and Microsoft Office Suite.
Flexibility to work evenings, weekends, and holidays as needed.
Knowledge of local attractions and the Cape Town area (advantageous).
Passion for developing and maintaining a strong online presence and positive guest reviews.
Physical Requirements fit and capable
Between 5 - 7 Years


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