Customer Service Coordinator

2 weeks ago


Cape Town, Western Cape, South Africa Numeral Financial Services Group Full time
Job Description

We are looking for a highly motivated and detail-oriented individual to fill the position of Assistant Manager at our guesthouse in Sea Point, Cape Town.

Main Responsibilities:
  • Front Desk Operations:
    • Welcome guests, process check-ins and check-outs, and provide general assistance.
    • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Housekeeping and Maintenance:
    • Supervise housekeeping and maintenance staff, ensuring high standards of cleanliness and repair of guestrooms and common areas.
    • Conduct regular inspections to identify areas for improvement.
  • Financial Management:
    • Manage guesthouse revenue, including room sales, food and beverage sales, and other ancillary income streams.
    • Monitor and control costs, including labor, materials, and expenses.
  • Marketing and Promotion:
    • Develop and implement marketing strategies to attract new guests and increase occupancy rates.
    • Monitor and respond to online reviews, maintaining a positive online presence.
Requirements:
  • At least 2 years' experience in hospitality management, customer service, or a related field.
  • Proven ability to lead and motivate a team.
  • Excellent communication, problem-solving, and conflict resolution skills.
  • Able to work effectively in a fast-paced environment.
Estimated Salary: $42,000 - $62,000 per annum

This role requires a high degree of organization and attention to detail, as well as strong communication and interpersonal skills. Ability to work varied shifts, including evenings, weekends, and public holidays, is essential.



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