Customer Support Team Lead

**Who we are**: Yoco was founded in 2015 and now processes over US$2 billion annually. We’re the payments provider for over 200 000 self-employed, and opening commerce for all. We’re breaking down barriers and unlocking economic opportunities that enable people to thrive. We have over 350 team members globally, operating across international markets,...

**What to expect** In this role, you will be responsible for leading and managing a team of 8-12 Live Support Consultants. You will create a High Performance culture that delivers an exceptional customer experience at every interaction. You will do this in a manner that encourages personal development, rewards excellence and holds people accountable for...

**Duties & Responsibilities** - Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. - Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. - Ensure all required systems are kept updated with details of the customer’s...

**Customer Services Team Lead** **Role Purpose** As the Group expands both its traditional supermarket and digital commerce online services across brands, the Customer Contact Centre (CCC) is a key customer experience differentiator for the Group. The purpose of the Customer Services Team Lead role is to provide team leadership and functional operational...

Job Title: Customer Success Team Lead We are seeking a seasoned Customer Success Team Lead to join our team at The Legends Agency. As a key member of our customer success department, you will be responsible for leading the onboarding process for new clients, managing installations, and maintaining strong client relationships.About Us:The Legends Agency is...

We have an exciting opportunity, at **Sunsail and The Moorings!**We are currently looking for a **Customer Support Team Leader** to come and join our pre-departure operations team based in **Cape Town**. Sunsail and The Moorings are 2 incredible brands offering customer’s unique holiday experiences out on the water. From independent sailing holidays to...

Job purpose: To provide technical training, guidance and leadership within the Support departments around technical upskilling and improvements needed, including the knowledgebase, call listening, ticket reviews and processes. The Team Lead will also participate in performance reviews and provide reporting and stats together with...

We have an exciting opportunity at Sunsail and The Moorings! We are currently looking for a Customer Support Team Leader to join our pre-departure operations team based in Cape Town. Sunsail and The Moorings are two incredible brands offering customers unique holiday experiences out on the water. From independent sailing holidays to fully catered crewed and...

Company Description Yoyo powers some of the world’s leading retail brands, through customer loyalty and rewards software solutions, to offer the world's most rewarding buying experience. We create a space where passionate, smart, curious and creative people thrive. Our values are our way of being, and how we show up every day. This is how we help our...

We Are Setting The Pace Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need champions who understand the bigger picture, believe in making a difference and are able to connect the dots to achieve success. In our agile and...

Pet Heaven is renowned for its commitment to providing high-quality pet products and exceptional customer service. As a brand, Pet Heaven prioritizes the health and well-being of pets, offering a wide range of premium food, treats, toys, and accessories to cater to various needs and preferences. With a strong online presence and a user-friendly platform,...

**WE ARE BASH** We are a team of leaders. True owners, humble learners and friends. We're here to overcome big challenges, build tech solutions for people to enjoy, while **doing the best work of our careers**, together, as Bash. This journey requires grit, ambition and teamwork to thrive. We are **transforming SA retail for the better**; using a stable,...

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...

**Purpose of the Job**: - To lead a team of technical professionals that are customer focused and effectively manages the system infrastructure, databases and SAP integration platforms including, but not limited to resourcing, input into budgeting, communication and oversight of new initiatives in addition to building effective relationships with customers,...

The Customer Experience Team Lead is voice of the consumer, visitor, tenant, and face of the V&A to provide an exceptional V&A experience. The incumbent is responsible for collaboratively and creatively improving customer satisfaction both proactively and in real time, as well as continuously monitoring, analyzing, and reporting on service levels. They must...

RTT is seeking a seasoned IT professional to lead our Application Support team. This role requires strong technical expertise, excellent problem-solving skills, and the ability to manage and mentor a team in a fast-paced environment.Job DescriptionThe successful candidate will be responsible for establishing, leading, and managing a 24/7 Application Support...

**Job Title**:Customer Experience Team Lead **Introduction** Our client is looking for their next team member to join their successful business and grow, grow, grow. **What do **they want**: - A dynamic driven Customer Experience Team Leader that will oversee a team of consultants that deal with customer inquiries on behalf of the business. - You will...

Requirements Grade 12 or NQF level 4 Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience 5+ years of hands-on experience in desktop support within a financial or similarly regulated industry 2+ years of experience in a leadership or team lead role Proven experience as a Desktop Support Engineer...

RequirementsGrade 12 or NQF level 4Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience5+ years of hands-on experience in desktop support within a financial or similarly regulated industry2+ years of experience in a leadership or team lead roleProven experience as a Desktop Support Engineer team...

Lead and mentor the desktop support team Oversee installation, configuration, and maintenance of desktop hardware, software, and peripherals. Lead desktop-related projects, including software rollouts and infrastructure upgrades. Troubleshoot and resolve complex technical issues, including network connectivity and financial software platforms. Perform...