Customer Experience Team Lead

Job Overview Huntswood is looking for Customer Service Advisers with Webchat and Voice experience to join our global team. Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you Job Responsibilities Provide responses to all, maintaining high quality of services, performance standards and attend to high...

About Customer Experience People SA LtdWe are a dynamic and forward-thinking organization, committed to delivering exceptional customer experiences. Our team is passionate about building meaningful connections with our customers and employees alike.

At Customer Experience People SA Ltd, we're on the hunt for talented individuals to join our global team as Customer Service Representatives with a passion for webchat. If you're an ambitious and driven professional with exceptional communication skills, we want to hear from you!Job OverviewWe're looking for someone who can provide top-notch service to our...

Job OverviewHuntswood, a global leader in customer experience solutions, is seeking highly motivated and experienced Customer Service Advisers to join its team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through various communication channels.Responsibilities:• Provide timely and accurate...

The Customer Experience Team Lead is voice of the consumer, visitor, tenant, and face of the V&A to provide an exceptional V&A experience. The incumbent is responsible for collaboratively and creatively improving customer satisfaction both proactively and in real time, as well as continuously monitoring, analyzing, and reporting on service levels. They must...

**Western Cape**, CPT - CBD** **R 350000 - R 45000 Monthly (Medical and provident fund, Market related, Negotiable)** **Are you able to drive online content creation and manage social media, work very closely with the Marketing Team on Digital campaigns, acquiring, retaining and engaging with customers.** **The scope of the position falls into three...

About UsWe are Unlimited Force Marketing, a rapidly expanding company specializing in creating personalized customer experiences. Our team collaborates with leading brands to deliver significant growth through face-to-face interactions and direct engagement strategies.Job RoleThe Sales and Marketing Executive will focus on developing and executing marketing...

**Who we are**: Yoco was founded in 2015 and now processes over US$2 billion annually. We’re the payments provider for over 200 000 self-employed, and opening commerce for all. We’re breaking down barriers and unlocking economic opportunities that enable people to thrive. We have over 350 team members globally, operating across international markets,...

Job Title: Customer Success Team Lead We are seeking a seasoned Customer Success Team Lead to join our team at The Legends Agency. As a key member of our customer success department, you will be responsible for leading the onboarding process for new clients, managing installations, and maintaining strong client relationships.About Us:The Legends Agency is...

**Customer Services Team Lead** **Role Purpose** As the Group expands both its traditional supermarket and digital commerce online services across brands, the Customer Contact Centre (CCC) is a key customer experience differentiator for the Group. The purpose of the Customer Services Team Lead role is to provide team leadership and functional operational...

Pet Heaven is renowned for its commitment to providing high-quality pet products and exceptional customer service. As a brand, Pet Heaven prioritizes the health and well-being of pets, offering a wide range of premium food, treats, toys, and accessories to cater to various needs and preferences. With a strong online presence and a user-friendly platform,...

**About the Role**: **What you will do**: - Collaborate with stakeholders to gather requirements, build user stories, and design detailed conversational flows for our assistant that can scale across multiple domains, channels, and languages. - Document clean, modular, and readable conversation design artifacts that adhere to best practices and support...

**What to expect** In this role, you will be responsible for leading and managing a team of 8-12 Live Support Consultants. You will create a High Performance culture that delivers an exceptional customer experience at every interaction. You will do this in a manner that encourages personal development, rewards excellence and holds people accountable for...

**Head of Customer Experience -**_ _**Protect Group** **Location**:**Cape Town CBD, South Africa (On-site) **Contract**: Permanent, Full-Time **Hours**: Flexible with weekends and evenings. **Language requirements**: Fluent, business-level written and spoken English is essential. Any additional languages will be greatly beneficial. **Company...

**Qualifications**: - Matric - Electrical / Technical qualification beneficial **Requirements**: - Must have experience leading a Technical Team - Electrical knowledge - Instrumentation knowledge beneficial - Must be able to speak English and Afrikaans fluently Duties - Lead the technical support team - Must be highly motivated, energetic as you will be...

A vacancy exists for a **Customer Experience Manager** within **Kazang - Micro Merchant Operations,**in **Century City, Cape Town**. The **Customer Experience Manager** will be responsible for ensuring exceptional customer satisfaction and loyalty by designing, implementing, and improving customer experience strategies. This role focuses on creating...

**Purpose of the Role** As a lead distributor you ensure that leads are distributed timeously to ensure consistent productivity across the entire sales floor. This individual must have a good understanding of sales techniques and the ability to motivate employees of varying seniority. **Key Responsibilities include, but are not limited to** - Attend daily...

**The Role** As the Customer Experience Manager for our Logistics Control Center, you will play a pivotal role in ensuring a seamless and positive experience for our 5500 motorbike delivery drivers. Reporting to the Head of Customer Experience, you will collaborate closely with Team Leads and logistics controllers to address operational challenges, manage...

The main purpose of this role is to manage the business relationship with our customers, solving lasting customer problems, building a long - term competitive advantage, retaining loyal customers, creating a strategy to increase profitability and providing a comprehensive customer perspective for executive decisions to increase the lifetime value and...

Be part of a dynamic global team at TTEC, where you'll play a vital role in delivering exceptional customer experiences. As a Customer Service Representative Nights, you'll be working on-site in Cape Town, South Africa.About the RoleThis is an exciting opportunity to join our team and contribute to the success of our customers. Your primary responsibility...