Mobile Pam Support

2 months ago

Midrand, South Africa Nexio Full time

**ROLE PURPOSE**
Nexio supports the Vodacom Indirect Channel through **Mobile Pam Support - Public Enterprise** services servicing their Indirect Partners and Channels. The primary purpose of the role is to provide general business support to Partner Indirect and Business Channels.

Some key deliverables include PAM support; SR resolution; order and billing queries; account escalations; and general customer queries, as detailed in the role requirements below.

**KEY ACTIVITIES
- Dealsheet creation new business & upgrades & link to X-Code
- Facilitate mobile vetting process
- Account creation & Y code creation
- Ad-hoc deal creation for retail and online
- Credit notes creation
- Day to day client admin
- Device/Stock reservation
- OOC Management (Upgrades) & Base Management
- End to end order processing
- Project Implementation/Administration
- Customer Engagement
- Monthly SDR reporting
- Facilitate internal & external customer escalations until resolved
- Maintain VIP list update
- Ad-hoc sales support requirements
- Fulfilment partner leads reporting (Leads assigned feedback report)
- Monthly reporting (SDR, Billing & Usage report)
- Mobile quotes creation
- Logging of Network issues
- Drive Siebel, VPP and Ignite adaptation
- Pro-active monitoring and reporting of system problems
- Active participation in system requirements
- Involvement system pre-release testing
- Case by case systems issue intervention
- Participation in system enhancement in the support of segment sales and service delivery to customers
- Systems gap analysis and reporting
- Channel behavior analysis and reporting
- on systems
- Assist the channel champion in SME and Indirect product and services
- Technical input in Product to market forums
- New product Testing
- Continuous System testing
- Process testing
- Product Feedback reporting

**TECHNICAL COMPENTENCIES**
- Experience in Telecom’s CRM Systems
- Comprehensive experience in Excel and other related Microsoft Office product Suite
- Experience in dealing with high volume high priority Customer accounts.
- Understanding of technical concepts and the ability to communicate it as viable appealing market offerings.
- Experience in solution sales and relationship management with a track record of solution selling.
- Flexibility and problem handling and solving ability.
- Ability to work and manage in an ambiguous and changing environment.

**QUALIFICATIONS & EXPERIENCE**
- Grade 12 (Matric) essential
- At least 1 year sales experience in sales management
- Experience of working with Siebel/Ignite advantageous.
- Experience in telecommunications highly advantageous

**LEADERSHIP COMPETENCY REQUIREMENTS
- Equip the team by way of knowledge sharing
- Encourage collaboration
- Big Picture Solution Realisation
- Holistic Organisational Understanding

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