Business Process Specialist

6 days ago

Centurion, South Africa PPS Recruitment Full time

**Job Advert Summary**:
**Minimum Requirements**:

- A minimum of a Grade 12
- A completed degree / diploma in Business Management or similar qualification would be an added advantage
- Experience in a Claims Management environment is essential
- Exposure within the Medical Scheme administration environment, ISO principles and other related legislature would be an added advantage
- Ability to effectively communicate at all levels
- Attention to detail and high level of accuracy
- Computer literacy (MS Office, advanced MS Excel and MS Access would be beneficial)
- Experience in reporting and data extraction essential

**Duties and Responsibilities**:

- Ensure effective communication of information between various stakeholders
- Facilitate interdepartmental meetings between various internal groups
- Ensuring the availability of equipment and stationary to support the department (includes arranging of system access, PC, desk, update documents on shared drive).
- Together with the HC Department, support the Claims group with the full recruitment process
- Arrange training for new employees and facilitating the micro induction process with new employees
- Provide administrative support to the Service Manager on performance related information and statistics.
- Prepare accurate reports for presentation to the Senior Management Team and Schemes
- Ensure effective management of specialised ad-hoc projects within the organisation and provide progressive feedback to the Head of Department
- Support the service quality within the department through effective management of processes and procedures and evaluate results.
- Maintain any changes to the Claims Management systems, processes and procedures and update the work instructions accordingly.
- Maintain interdepartmental service level contracts and pro-actively monitoring the Service Level agreements

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