National Key Account Manager

4 weeks ago

Johannesburg, South Africa Metrofile Recruitment Full time

**Job Advert Summary**:

- Market and sell all company products and services to new national clients and cross sell and upsell to existing national clients to achieve agreed sales and service targets.
- Maintain excellent customer relationships through effective service delivery and assist with daily tasks with the objective of retaining and growing the defined portfolios.
- Actively resolve all client queries that have been escalated within a reasonable timeframe and identify leads for respective Sector Heads.

**Minimum Requirements**:

- Degree in Sales / Marketing / Retail Management or equivalent
- At least 3 years’ experience as a Key Account Manager.
- Valid Drivers License
- Must have own vehicle

**Attributes**:

- Strong attention to detail
- Must have drive and resilience
- Must be reliable
- Results oriented and outcome driven
- Must be able to work individually and as part of a team

**Duties and Responsibilities**:

- Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Metrofile provides.
- Engages with national clients on a regular basis to maintain sound relationships.
- Is seen as the client primary contact for the purposes of negotiating prices within the parameters of the authority framework,
providing customised solutions, and problem solving.
- Stays abreast of and informs the Sales Manager / General Manager / Sector Head of changing market and competitor trends.
- Maintains a current and updated database on all clients in own portfolio.
- Keeps informed of legislative requirements pertaining to document & records management.
- Ensures effective classification of client information to ensure fast and accurate retrieval.
- Ensures effective management of documentation and records as defined within the customer’s document retention strategy by
informing customers of past due dates.
- Compiles and reports on boxes past due on a quarterly basis.
- Develop Account Plans as agreed with Sales Manager / General Manager / Sector Head for the allocated portfolio in order to
leverage new opportunities and ensure customer retention.
- Reports sales and service statistics to the Sales & Service Manager / General Manager / Sector Head on a weekly basis.
- Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within
their portfolios.
- Resolve all escalated enquiries or queries within a reasonable timeframe and communicate concerns relating to service delivery to
Operations and to respective support and management personnel. Ensures remediation thereof.
- Ensures that the allocated portfolio is sufficiently serviced to ensure customer satisfaction.
- Ensures that clients’ portfolios data integrity is accurately maintained.
- Assists with preparing and presenting business proposals to both existing and new potential customers.
- Maintains close relationships with the Sector Head in order to capitalise on opportunities identified.
- Deals with, resolves and reports on issues, concerns and complaints as it relates to allocated portfolio or clients.

**What we offer**:

- Market related salary and performance incentives
- Excellent commission structure
- All permanent team members required to join the company's provident fund and risk benefit
- Monthly health screening and access to counselling support services
- Attractive leave benefits
- Recognition of long service
- Internal promotions encouraged
- Leadership and employee development training programmes managed by our Training Department
- Continuous self development encouraged
- Clear mission and strategic direction
- Our values are ingrained in our business
- Collaboration and agility
- Customer centricity
- High performance culture
- Recognition and rewarding of high performers

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