Retentions Advisor

5 months ago


Centurion, South Africa OUTsurance Full time

**Company Description**
OUTsurance has been propelling the South African insurance industry forward for the last 26 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values.

Our continued success can be attributed to outstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of ‘fun’, this could be the career opportunity you’ve been looking for.

**What do you get OUT?**
- OUTsurance has been voted Top Employer South Africa since 2022. Our people vision is to be a great company to work for where you always get something OUT.

**We offer our employees**:

- A winning, fun and inclusive company culture that embraces diversity.
- Great Rewards and Recognition programs.
- Benefits (Medical Aid, Pension fund, Group life and Disability benefits)** **Growth opportunities (we hire talent, train skill and promote values driven leaders from within)
- Wi-Fi on campus and Emergency Panic-Assist through the OUTsurance app
- Employee wellness programs: Free Counselling, Legal Advice and Financial Coaching for you and your members of household.
- A chance to give back (Staff Helping SA OUT volunteer program) and much more
- Casual Dress Code
- Central office location with shuttles to and from the Gautrain station and Centurion Taxi Rank
- Onsite Clinic, Canteen, Carwash, Barber, Beauty Salon and Sports facilities
- Day care centre during public school holidays
- Maternity Expressing Rooms
- Prayer Rooms

Our retention advisors are responsible for handling difficult calls. It is their responsibility to retain clients and make sure these clients remain part of the OUTsurance family.

Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance.
**Qualifications**
- Minimum Matric qualification or equivalent qualification
- FAIS accreditation is essential
- Applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE5) completed. Applicants without prior financial advice experience will not be prejudiced

**Additional Information** Required Competencies & Personal Attributes**:

- Resilience
- Sales and/or Client service oriented
- Attention to detail/Quality oriented
- Deadline and results oriented/Work standards
- Initiative
- Enthusiastic and passionate about the job and the company
- Effective at planning and organisation/Work management
- Teamwork/Collaboration
- Judgment/Problem solving
- Adaptability
- Integrity
- Tolerance for stress
- Extensive sales experience is essential
- Previous call centre experience - preferably in a sales or retention environment
- Ambitious
- Highly Motivated
- Driven
- Customer service enthusiasts

**Skills**:

- Selling skills
- Interpersonal and communication skills
- Extensive sales experience is essential
- Previous call centre experience - preferably in a sales or retention environment
- Negotiations
- Keyboard skills
- Administration skills
- Influencing
- Practical learning

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.


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