Food & Beverage Manager

2 weeks ago

Cape Town, South Africa HotelJobs.co.za Full time

Career Growth Hospitality Recruitment is looking for a dedicated Food & Beverage Manager to join the team at a luxury hotel on the Atlantic Seaboard in Cape Town. The responsibilities of the Food & Beverage Manager include managing F&B operations and standards, adhering to budgets, hiring and training food and beverage staff, and handling customer complaints. To be a successful Food & Beverage Manager, you should have excellent customer service and problem-solving skills, as well as experience with designing menus. Ultimately, top-notch Food & Beverage Manager should be skilled at ordering just the right amount of inventory to last until the next delivery.

**Responsibilities**:

- Maintain standards of F&B quality and guest service quality.
- Achieves budgeted revenues and expenses and maximizes profitability related to the F&B department.
- Contribute to the profitability and guest satisfaction perception of other hotel departments.
- Implements and maintains local and national sales/marketing programs.
- Develops short term and long term financial and operational plans for the F&B department which support the overall objectives of the hotel.
- Participate in the preparation of the annual hotel budget.
- Increases level of guest satisfaction by delivery of an improved product through colleague development, job engineering and quality image.
- Manage in compliance with established company policies and procedures.
- Maintain procedures for security of monies.
- Maintain procedures for credit control and handling of financial transactions.
- Maintain inventory control procedures.
- Receives departmental relates guest complaints and ensures corrective action is taken
- Manage the Human Resources within the division. Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate as appropriate.
- Develop, recommend, implement, and manage the division’s annual budget, business/marketing plan forecasts and objectives to meet/exceed management expectations.
- Implement and manage all company programs to ensure compliance with the SOP’s and LSOP’s; to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
- Market the F&B outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations, and presentations within corporate guidelines to capture more in house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.
- Manage the maintenance/ sanitation of the F&B areas and equipment in the hotel to protect the assets, comply with regulations and ensure quality service.
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.

**Requirements**:

- A tertiary qualification in Hospitality/F&B Management.
- Four to five years of employment in a related position in a luxury hotel environment.
- Advanced knowledge of the principles and practices within the F&B/Hospitality profession. This includes the knowledge required for management of people, complex problems and Food & Beverage management.
- Ability to study, analyse, and interpret complex activities.
- Must possess highly developed communication skills to negotiate, convince, sell, and influence other managerial personnel, hotel guests, and/or corporate clients
- Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
- Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint.

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