Operations Manager to Be Based in Bellville, Cape

4 months ago

Bellville, South Africa Mint Kulca Full time

Our client provides accurate affordable monitoring and control solutions to various industries. Their cloud-based IoT solution allows clients to monitor various systems remotely making it possible to access the information from any device anywhere in the world.

**They are looking for an OPERATIONS MANAGER to be based in Bellville, Cape Town**

**The purpose of the role is to **ensure the efficient and effective running of the company’s operations, aligning with strategic goals to deliver high-quality products and services to customers. This role bridges the gap between strategic vision and practical implementation.

**Duties & Responsibilities**
- Identifying and implementing improvements in operational processes to enhance efficiency and productivity.
- Allocating and managing resources (personnel, technology, and materials) effectively to achieve operational goals.
- Using data and analytics to track operational performance and identify areas for improvement.
- Overseeing the integration of sensors with the custom IoT platform to ensure high-quality products.
- Implementing and maintaining quality assurance processes to ensure product reliability and customer satisfaction.
- Fostering a culture of continuous improvement within the operations team.
- Managing procurement processes, and maintaining strong supplier relationships to ensure timely and cost-effective sourcing.
- Implementing effective inventory management systems to balance stock levels, minimize costs, and prevent shortages.
- Overseeing logistics to ensure timely delivery of products and materials.
- Leading cross-functional teams to deliver IoT solutions on time and within budget.
- Coordinating with R&D, supply chain, and customer support teams to ensure seamless project execution.
- Identifying and mitigating project risks to ensure successful completion.
- Developing and managing customer service and technical support teams to promptly address client needs and resolve issues.
- Gathering and analyzing customer feedback to inform product and service improvements.
- Maintaining strong relationships with key customers to ensure satisfaction and loyalty.
- Leading, motivating, and developing the operations team, fostering a collaborative and high-performing work environment.
- Ensuring that staff are well-trained and equipped with the necessary skills and knowledge.
- Setting performance goals for team members and conducting regular evaluations.
- Preparing and managing operational budgets to ensure cost-effective operations.
- Monitoring and controlling operational expenses to meet financial targets.
- Providing regular financial and operational reports to senior management.
- Ensuring operations comply with industry standards, regulatory requirements, and company policies.
- Identifying and mitigating operational risks to ensure business continuity.
- Implementing strategies and policies set by senior management, ensuring alignment with the company's overall vision and goals.
- Developing and executing operational plans to meet strategic objectives.
- Staying updated on industry trends and innovations to inform strategic decisions and operational improvements.
- Engaging with key stakeholders, including customers, suppliers, and internal teams, to support operational objectives.

**Desired Experience & Qualification**
- A minimum of 3-5 years in an Operations Management role **WITH** experience in supply chain management, including procurement, logistics, supplier negotiations, contract management, and inventory control.
- Experience in developing and managing customer service and/or technical support teams.
- A strong background in process optimization and implementation.

Pay: From R25 000,00 per month

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