Technical Support and Presales Specialist
2 months ago
Are you an experienced technical support professional with expertise in Print Management Solutions like Eg: PaperCut, Kofax or MyQ, etc?
We're looking for a skilled Technical Support and Presales Specialist to join our esteemed client and support their partners and customers throughout the Southern African region.
**Your Role**:
As our **Technical Support and Presales Specialist**, you will be the first point of contact for partners and customers, helping them implement and use IT solutions to exceed their expectations. You will also assist the sales team and partners with presales activities. This role offers the flexibility to work from home or on-site with partners and customers. A home address in Johannesburg is preferred to better serve the regional responsibilities.
**Key Responsibilities**:
- Deliver outstanding support to ensure partner and customer satisfaction.
- Handle support tickets and troubleshoot technical issues promptly.
- Communicate with partners and customers, documenting all interactions in ticketing system.
- Conduct product presentations and training for MyQ X and MyQ Roger.
- Assist with MyQ print management system solution installations and presentations.
- Collaborate with the sales team and partners on presales tasks.
- Travel within the Southern African region for training and customer meetings.
- Online and Onsite meetings
**Requirements**:
- Proficiency in IT infrastructure.
- Experience with Managed Print Solutions (MPS), print servers, and printers is necessary.
- Strong presentation skills and the ability to explain complex topics clearly.
- Fluent in English and Afrikaans (communication with global colleagues in English).
- Valid driver’s license.
- Flexible, responsible, respectful, and committed to excellence.
- Willingness to travel as needed within the Southern African region.
**Experience**:
- Print Management System: 1 year (preferred)
License/Certification:
- Driver's License (preferred)
**Location**:
- Gauteng, Gauteng (preferred)
Application Deadline: 2024/11/07
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