Service Delivery Expert: Billing

1 month ago

Johannesburg, South Africa DHL Full time

**BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY**

Deutsche Post DHL Group is the world’s leading logistics and mail company.

We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you’ll be working for a global company that’s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our customers, but for every member of our Group too.

**At DHL Supply Chain South Africa, we’re **looking** for**

**Service Delivery Expert: Billing**

**Job Purpose**:

- Reviewing, processing, and uploading of Billings into Oracle Cloud.
- Communication with internal finance team on invoices completed or not completed and thereafter resolution of queries on incomplete billing.
- Full administration of the billing process at month-end to ensure we meet the WD2 Billing deadline for respective countries.
- All billings are captured timeously.
- Assist in ensuring that all valid transactions are accurately recorded and invoiced timeously.
- Billing process exception in line with Uploading of credit notes and approval requests.
- Weekly and monthly face to face meetings with customer on billing query resolution based on escalation.
- Managing Supplier Financing via the Supplier Financing Portal
- Completion of Unbilled reports monthly and follow upon with respective. accountants on pending unbilled revenue.
- Weekly download of Power Bi report and analysis of ageing items and follow up with respective customers.
- Administration of monthly customer shortfall report and thereafter consulting with respective customers on payment.
- Monthly Icon review including collating of supporting documents for compliance and local and external audit review.
- Completion, review, and submission of Bad debt reports to business.
- Ahoc credit reports to be downloaded for new customers, review of customers and BCA analysis.
- Yearly credit limit review and update of all customers.
- Monthly Intercompany billing and reconciliation of balance sheet recon account for recharges
- Supporting legal team and business with resolution of customer accounts that are under review.
- Remittance follow up and assisting Accenture team with payment confirmations.
- Monthly Crest balancing of Inter-Companies.
- Assisting Accenture and the Hub on escalated customers with outstanding payments.
- Ensuring that Statements are sent out timeously by the Accenture team and managing site sensitive customers.
- Credit notes and queries cleared timeously.
- Loading Customers in Apex and follow up with the MDM team to ensure Customer details are captured correctly and on time in Oracle Cloud.
- Maintain the relationship between Accenture, the Hub, business, and the Customers.
- Preparing various monthly and yearly reporting needed for business. Support internal and external audits for Country.

**Key Responsibilities**:

- Weekly conference calls with outsourced party on performance and KPIs
- Responsible for the follow up of agreed KPIs
- Help in ensuring that all system and process documentation is up to date on SSC level.
- Consistently clarify service requirements and obtain relevant inputs.
- Support Integration and optimization with other process Towers and areas of the business.
- Perform internal controls and ensure that all change initiatives adhere to company quality standards.
- Special Handling processes to support business for most optimized process flow.
- Contribute to projects as active project member.
- Responsible for one oracle modules.
- Motivation of and role model for all indirect staff (Accenture/Hub ).
- Efficient Customer Relationship, respecting cultural environment and history.
- Operational Context
- Systems Requirements
- Operational Documentation
- Customer Specific Procedures
- Quality Standards

**Qualifications**:

- **Essential**: Matric
- **Desirable**: Degree or equivalent

**Experience, Competencies, and Skills**:

- Minimum of 2 years of experience in a similar role.
- Demonstrated ability to represent the company professionally.
- Strong relationship management skills with key players.
- Proficiency in language skills and aptitude.
- Ability to perform duties and responsibilities with mínimal supervision.
- Team player with strong attention to detail.
- High drive to meet strict deadlines.
- Proven team leadership and development skills.
- Strong customer focus and problem-solving abilities.
- Ability to support and adapt to change.

**Performance Indicators**:

- Management of Days Sales Outstanding (DSO) within set targets.
- On-time creation and dispatch of invoices.
- Prompt dispatch of statements.
- Efficient resolution of queries.
- Consistent meeting of d

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