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Escalation Technical Manager
4 days ago
Experience in a technical leadership role within an MSP or similar environment.
Looking for people that are dynamic and skilled doing the physical work and managing a team.
Our Company is renowned for its comprehensive IT solutions and commitment to staying at the forefront of industry trends. In this role, you will have the opportunity to collaborate with cross-functional teams, develop and implement strategic initiatives, and drive continuous improvement within our service offerings. Your technical expertise, coupled with your ability to inspire and guide a team, will be instrumental in maintaining our high standards of service delivery and exceeding client expectations.
Duties & Responsibilities
Manage and lead a team of technical professionals, providing guidance, support, and mentorship
Oversee the day-to-day operations of the technical department, ensuring efficient and timely service delivery.
Provide technical expertise and guidance to the team, assisting with complex technical issues and escalations
Build and maintain strong relationships with clients, serving as a trusted advisor on technical matters
Experience & Qualification
Bachelor's degree in Computer Science, Information Technology, or a related field
Experience in a technical leadership role within an MSP or similar environment.
R40,000 to R60,000 per month depending on experience and qualifications.
Pay: R40,000.00 - R60,000.00 per month
Application Question(s):
- Are you able to provide Tier 3 Escalation Services ?
**Experience**:
- IT Technical Management: 1 year (required)
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