HR Change Specialist

7 months ago

Cape Town, South Africa Teleperformance South Africa Full time

**Job Summary / Overview**

The HR Change Specialist role will be, responsible for growing a best in class level of expertise and advice, for all matters involving People change programmes across the business which have a direct impact on employees. This role is focused on coordinating any People change programmes as assigned, ensuring all relevant activities are planned for and executed smoothly and professionally, and all legal requirements are met, whilst employees’ needs are fully supported throughout the change. The role holder is commercially aware, and can work with stakeholders at all levels across the business, as well as interface with external clients and suppliers where required, upholding the professional image of Teleperformance as experts in change, at all times. The HR Change Specialist is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed, whilst working to tight deadlines. High levels of organisation and a focus on successful outcomes will be paramount requirements. The role takes on an open and collaborative team-work-centred approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including the wider HR team, Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others.

**Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document**)
- Responsible for co-ordination of all People change programmes (as assigned) throughout the South Africa business primarily however may have some overlap with other Geos such as TUPE and Change programs in the UK etc.
- Responsible for set up and implementation of Central People Change Committee (CPCC) in South Africa, ensuring all departments adhere to policy and process, and ensure legislative process and best practice is adhered to by all departments and stakeholders (internal and external).
- Works with key stakeholders across all core departments to understand the programme requirements and organize the resources and personnel needed to deliver any Change programme.
- Works closely with the wider HR team colleagues to ensure support and resources for some of the activities required, particularly where consultations are needed prior to the change taking effect.
- Providing expert HR advice on all aspects of People Change to project participants and stakeholders, to ensure legal requirements are met, and employee needs are supported throughout the programme.
- Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches
- Working proactively to identify any possible risk to employee engagement, attrition, commercial impacts, legal claims or programme success criteria, and develop mitigations or solutions to those risks, involving others where necessary.
- Raise any urgent risks to the TUPE & Change Manager and VP Human Resources without delay.
- Builds and develops positive and useful relationships with a range of internal and external departments and key roles, including but not limited to Operations, Client Solutions, Business Development, Project Management, Payroll, Workforce Management, Training, Recruitment, IT, Finance, and HR Admin.
- Works collaboratively with internal stakeholders and colleagues involved in People Change Programmes to build and maintain a suite of “Gold Standard” resources, materials, templates and other useful items to help support smooth change programmes in the future.
- Looks to continuously improve our processes and approaches to ensure the best possible employee experiences and project planning/execution during change programmes.
- Provides expert guidance, advice and support to the Business Development and Client Solutions teams when they are preparing for bids or developing solutions to grow sales, included but not limited to: providing advice regarding prospects of Business Transfers and/or retrenchment / redundancy in any potential sales deal; attending bid or solutions development calls to provide HR specialist input; contribute specialist HR content to the “RFP” tender documentation and presentations where People change is a factor, to showcase the unique Teleperformance approach and success stories, demonstrating our expertise in these areas; and any other reasonable request
- Provides expert guidance, advice and support to the Operations teams when they are preparing for any change programme within their business area which may include but is not limited to: restructures, reduction in the workforce, reskilling of the workforce, or any other change which may have a significant impact on the workforce - and creates relevant plans which will enable the change to be managed in a controlled and effective manner.
- Where retrenchment / redundancy is a risk factor in any People change program, provides accura

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