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Relationship Manager: Card Acquiring

2 months ago

Durban, South Africa Nedbank Full time

**Job Req**
- 126947- Closing Date- Sales And Services
- Career Stream- Client Service
- Location- Sandton**Job Purpose**
- We are looking for a
- **Relationship Manager: Card Acquiring** to acquire and deliver payment solutions to the high value client segment by providing great client experiences and understanding client business needs and to ensure that all point of sale devices are installed and functional by monitoring and maintaining the installation and technical requests within the specified Service Level Agreements to external and internal customers to achieve Nedbank’s customer service objectives, including the marketing of Nedbank Card Acceptance products to meet the needs of customers and stakeholders to achieve business objectives**Responsibilities**:

- To acquire and deliver payment solutions to the high value client segment (i.e. SBS; Business Bank and Corporate); by providing great client experiences and understanding client business needs. Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
- Improve client service through delivering relevant products and services according to client needs.
- Maintain and build a portfolio of high value, and complex clients.
- Unearth client sales / solution opportunities and execute on these opportunities.
- Undertake thorough needs analysis across all clients spheres of financial influence and ensure clients are entrenched into Nedbank.
- Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.
- Build and maintain effective professional relationships with high value profile clients through contact management.
- Deliver payment solutions that meet client needs.
- Build sound and sustainable client relationships and instil trust among clients that Nedbank is best placed to manage the complexity of their business requirements.
- Proactively engage clients in a manner that is relevant to their specific circumstances.
- Collaborate with bankers and specialists in client engagements to cross sell and create value based solutions.
- Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
- Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
- Comply with risk standards, policies and procedures through training and development as required by group compliance framework.
- Manage service delivery for POS by providing first line and after hours support on a seven day standby week according to Service Level Agreements.
- Ensure monthly returns are completed by adhering to Nedbank's process and compliance requirements.
- Ensures that POS technical issues are resolved by attending to maintenance, cancellations and installation calls within the Service Level Agreements
- Build and maintain relationships with vendors, suppliers ,clients and stakeholders by adhering to service level agreements, internal processes ,procedures, regular contact, being available and getting to know them.- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Minimum Experience Level- Minimum 5 years in a card acquiring environment.
- Behavioural Competencies- Customer Focus
- Delivering High-Impact Presentations
- Building partnerships
- High-Impact Communication
- Planning and Organizing
- Sustaining Customer Satisfaction

**Technical / Professional Knowledge**
- Banking procedures
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Principles of financial management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Research methodology
- Decision-making process
- Cluster Specific Operational Knowledge
- Talent Acquisition Consultant- Poppy Mlotshwa- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

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