Experienced Reservationist

1 day ago


Cape Town, South Africa ITC Hospitality Full time

**Reservationist
- Role & Responsibilities (but not limited to)**

1. Maintain existing account base through seeing to enquiries answered in a timely manner.

3. Sending out of Booking Confirmation (BC) or requesting corporate invoices and, or vouchers

4. Requesting and capturing of returned BC’s or corporate vouchers

5. Ensuring that all relevant client information (contact information details, etc) has been entered into relevant Channel Manager.

6. Assist with guest relation queries/requests regarding confirmed bookings on occasion as required.

7. Work closely with Guest relations manager to see to all requirements are met for each booking.

8. Contacting homeowners for booking authorization when negotiating on rates.

10. Maintain existing account base and solicit new accounts to meet / exceed revenue goals through innovative forms of customer interaction.

11. Assist with marketing and positioning of ITC Hospitality portfolio on OTA’s and Portals as instructed.

12. Assist with marketing and positioning of ITC Hospitality portfolio on third-part web portals.

13. Actively maximize market share and increase sales.

14. Develop and maintain knowledge of market trends and competitors.

15. Assist in reaching monthly sales targets and goals set by Company

16. Assist in developing new sales strategies to grow key account volumes in the relevant market segments.

17. Maintain verbal and written communication with homeowners and travel/corporate consultants as required.

18. Participate in business review and sales meetings.

**NB: Other duties/responsibilities may be added to fit the growing needs of the Company.**

**Salary**: From R10,000.00 per month


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