Central Reservations Agent

5 months ago

Cape Town, South Africa HotelJobs.co.za Full time

An experienced Accommodation Reservationist is sought to join this team, based in their Central Reservations Office.

**Responsibilities**:

- Making reservations for the Hotel and preparing rate proposals.
- Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a guest
- Answer reservation calls in a pleasant and courteous manner, in accordance with the required standards.
- Up-selling, when appropriate, by informing guests of special packages, or higher room category.
- Assist & maintain an efficient administration system within the department.
- Ensure all quotations are followed up on in a timeous manner to ensure maximum revenue.
- You may be required to manage room blocks and all sizes of group bookings.
- Actively endeavor to seek and resolve guest complaints, where possible, exercise judgment and escalate it to the manager.
- Inform other departments and follow up with regard to special instructions/facilities.
- Establish and quote rates within the limits of the authorized rates negotiation procedure.
- Familiarize yourself and learn each hotel's offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
- Prepare arrival/guest correspondence (check-in) packs for Front Office daily.
- Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
- Report any rate, system discrepancy to the Reservations Manager and all overbookings.
- Escalate all complaints.
- Ensure optimal utilization of the PMS and maintain knowledge of all room types and their availability.
- Sending of invoices, and credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
- Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Pay Genius payments, un-allocated deposits etc.
- Ensure accurate and detailed capturing of bookings.
- Manage any guest feedback to the necessary department.
- Ensure reservation vouchers have been recorded and allocated correctly.
- Attend training when required.
- Manage the OTA extranet/s.
- Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures.
- Well presented and suitably attired for work at all times.

**Requirements**:

- Grade 12 / Matric qualification
- Previous Hospitality experience is required as a Reservationist
- Exceptional time management, communication skills, and customer service
- Opera experience is essential
- Meticulous attention to detail, proven administration and exceptional organizational skills
- Adaptability and flexibility
- Quality focussed
- Great communication skills, written and verbal
- Energetic and friendly personality
- A positive and professional attitude
- Feel comfortable working in a fast-paced environment requiring multitasking and problem-solving

  • Central Reservations Agent

    5 months ago

    Cape Town, South Africa Staff Connection Full time

    Cape Town, Western Cape - R14k CTC - R18k CTC Staff Connection is looking for a Central Reservations Agent for a company based in the Western Cape. - SA Citizen - Hotel Diploma - Min 3yrs experience within a central reservations environment - Upselling - Quotations - Promoting of company's products and services - Excellent communication skills - Excellent...

  • Central Reservations Agent

    5 months ago

    Cape Town, South Africa Totalstay Full time

    The Central Reservationist handles requests and bookings from guests prior to arrival, companies and travel agents via phone and other platforms. He/She needs to ensure booking information are input accurately into the reservation system, and ensure that accurate records are maintained in all online platforms through use of extranets and interaction with the...

  • Central Reservations Agent

    6 months ago

    Cape Town, South Africa Neighbourgood Full time

    Neighbourgood, South Africa’s leading co-living and co-working business, is looking for a dynamic and talented central reservations specialist with excellent all round client and hospitality management skills to join our team. Our Reservations specialist would need to be able to efficiently manage their tasks in order to the be able to maintain response...

  • Central Reservations Agent

    4 weeks ago

    Cape Town, Western Cape, South Africa Totalstay Full time

    About the RoleThe Central Reservations Agent is responsible for handling requests and bookings from guests prior to arrival, companies and travel agents via phone and other platforms. This role requires the ability to ensure booking information is input accurately into the reservation system and maintain accurate records in all online platforms.Key...

  • Central Reservations Agent

    3 months ago

    Cape Town, South Africa Totalstay Full time

    **About the Role**: The Central Reservationist handles requests and bookings from guests prior to arrival, companies and travel agents via phone and other platforms. He/She needs to ensure booking information is input accurately into the reservation system and ensure that accurate records are maintained in all online platforms through the use of extranets...

  • Central Reservations Agent

    5 months ago

    Cape Town, South Africa The Right Company Full time

    **CENTRAL RESERVATIONS AGENTS - CAPE TOWN - R14000 to R18000 DOE** We are currently recruiting for two experienced CENTRAL RESERVATIONS AGENTS to be based in Cape Town who are front line professionals who facilitate the promotion, sales and booking of the Hotels products and services. They must have excellent communication and customer service skills. They...

  • Central Reservation Agent

    6 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Central Reservation Agent** **City: Cape Town** **Position Type: Full Time** **Role Overview**: As a Central Reservation Agent for our client, you will be responsible for managing the centralized booking system to efficiently handle reservations, inquiries, and customer service requests. You will serve as the primary point of contact for guests, travel...

  • Central Reservations Agent

    3 months ago

    Cape Town, South Africa Totalstay Full time

    About the Role: The Central Reservationist handles requests and bookings from guests prior to arrival, companies and travel agents via phone and other platforms. He/She needs to ensure booking information is input accurately into the reservation system and ensure that accurate records are maintained in all online platforms through the use of...

  • Central Reservations Agent

    5 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    As a Central Reservation Agent for our client, you will be responsible for managing the centralized booking system to efficiently handle reservations, inquiries, and customer service requests. You will serve as the primary point of contact for guests, travel agents, and internal stakeholders, ensuring a seamless reservation process and exceptional customer...

  • Central Reservations Agent

    2 months ago

    Cape Town, South Africa Proactive Recruitment Full time

    Our client based on Green Point is looking for a Central Reservations Consultant to join their Sales team. This is an exciting opportunity for someone who is looking to be part of a successful team. You will be responsible for converting enquires into confirmed bookings and providing the highest standard of customer service. Main Responsibilities...

  • Central Reservations Agent

    4 weeks ago

    Cape Town, South Africa Newmark Hotels Full time

    **JOB TITLE** Central Reservations Agent **OVERVIEW** Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotel's products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end. All employees may...

  • Central Reservations Consultant

    3 weeks ago

    Cape Town, Western Cape, South Africa Proactive Recruitment Full time

    **Central Reservations Agent Job Description**We are looking for a Central Reservations Agent to join our team at Proactive Recruitment.This is an exciting opportunity for someone who wants to be part of a successful team in the hospitality industry.The successful candidate will be responsible for converting enquiries into confirmed bookings and providing...

  • Central Reservations Coordinator

    1 month ago

    Cape Town, Western Cape, South Africa Totalstay Full time

    About the Role:The Central Reservations Agent is responsible for handling requests and bookings from guests prior to arrival, as well as companies and travel agents via phone and other platforms. This role requires attention to detail to ensure accurate booking information is input into the reservation system and that records are maintained in all online...

  • Central Reservations Consultant

    1 month ago

    Cape Town, Western Cape, South Africa Proactive Recruitment Full time

    Central Reservations AgentWe are seeking a highly skilled Central Reservations Agent to join our Sales team at Proactive Recruitment. This is an exciting opportunity for someone who is looking to be part of a successful team.The successful candidate will be responsible for converting enquires into confirmed bookings and providing the highest standard of...

  • Reservations Agent

    5 months ago

    Cape Town, South Africa Lion Roars Hotels & Lodges Full time

    **To Apply**: **The Role** We're on the lookout for a skilled Reservations Agent to join our dynamic reservations team in the heart of Cape Town. Working out of our head office on Kloof Street, you join a great group of people who #CareWhy and #CanDo. **Who Are We?** Lion Roars Hotels & Lodges is a portfolio of beautiful properties in South Africa's most...

  • Central Hotel Reservations Agents

    5 months ago

    Cape Town, South Africa The Right Company Full time

    **CENTRAL HOTEL RESERVATIONS AGENTS - CAPE TOWN - R14000 to R18000 DOE** We are currently recruiting for two experienced CENTRAL RESERVATIONS AGENTS to be based in Cape Town who are front line professionals who facilitate the promotion, sales and booking of the Hotels products and services. They must have excellent communication and customer service skills....

  • Reservations Agent

    2 weeks ago

    Cape Town, South Africa Lion Roars Hotels & Lodges Full time

    To Apply: Send your CV to resman@lionroars.com with the Subject Line: 'Your Name' / 'Reservationist Application.' Be sure to include both your current and your expected salary in the email body. Please also indicate your earliest possible start date. The Role We're on the lookout for a skilled Reservations Agent to join our dynamic reservations team in the...

  • Cluster Reservation Agent

    6 months ago

    Cape Town, South Africa Hyatt Regency Cape Town Full time

    Summary **Position Summary**: Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly...

  • Reservation Agent

    6 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Reservation Agent** Position Summary: Responds to communications from guests, travel agents, and referral networks concerning reservations through a central reservation system. Creates and maintains reservation records and promptly processes any cancellations and modifications. Additional duties may include preparing the list of expected arrivals for the...

  • Reservations Agent

    6 months ago

    Cape Town, South Africa Neighbourgood Full time

    Neighbourgood, South Africa’s leading co-living and co-working business, is looking for a dynamic and talented central reservations specialist with excellent all round client and hospitality management skills to join our team. Our Reservations specialist would need to be able to efficiently manage their tasks in order to the be able to maintain response...