Digital Commerce: Regional Operations Specialist

7 months ago

Brackenfell, South Africa ShopriteX Full time

**Role Purpose**

The purpose of the DComm Regional Operations Specialist role is to execute operational efficiency across an assigned area and support the delivery of the operational goals and objectives of the eCommerce chapter. The role forms part of an operations team, ensuring the effectiveness of store and distribution operations through streamlining processes and executing training and development. The DComm Regional Operations Specialist further supports efficient store operations by conducting frequent store visits, ensuring compliance to operational processes and service standards in store and across driver networks as well as investigating operational inefficiencies and identifying opportunities for improvements. The DComm Regional Operations Specialist is an individual who is passionate about the customer and therefore drives processes to ensure the area is fulfilling its promises within agreed service level standards.

**Role Description**

**Store Operations**

Ensures a strong relationship is formed with all staff related to DComm Operations Specialist:

- Act as hands on support to branches and Help Centre to resolve operational issues.
- Conduct regular store visits to drive performance and ensure processes and procedures are followed.
- Conduct store operational audits to ensure compliance.
- Identify operational inefficiencies through GAP / SWOT analysis.
- Communicate store audit findings and ensure resolution thereof.
- Attend store openings and support with the execution of the entire operational process.
- Coordinate the distribution of marketing material for new store openings.
- Implement operations flow from order injection to stores to handover to the driver and return and conduct product checks to increase the percentage of online orders.

**Driver Network Compliance**

Forge and maintain a good relationship with 3rd party delivery partners and staff:

- Visit stores to perform daily, weekly, and monthly audits of the delivery network.
- Meet with compliance officers in the field to ensure agreed upon checks are conducted
- Ensure drivers obtain and maintain a good public image.
- Investigate driver complaints / discipline issues and resolve to completion.
- Ensure handover processes are adhered to.
- Conduct GAP and root-cause analysis to resolve any network complexities.
- Provide proactive, fast, and reliable feedback on queries and resolutions.

**Training and Development**
- Conduct needs analysis to understand training and development needs.
- Execute / facilitate training of new or existing processes.
- Draw up operational process flows, and standard operational procedures as required.

**Qualifications and experience**
- Degree of Diploma in Business, Retail Management, eCommerce or related - (preferred).
- +1 years' experience in a similar capacity or role, executing store operations processes in a retail environment - (essential).
- Experience executing supply chain and logistics processes within a retail operations environment - (essential).
- Experience executing and facilitating training of retail operational procedures - (essential).
- Proficiency in MS Office 365 with well-developed Excel skills - (essential).

**Key competencies and work ethic**
- Strong **customer-first thinking** - Understands customers and how best to serve them; committed to providing high-quality customer service and ensuring customer needs and expectations are met.
- ** Organised **with a **strong drive for operational execution and efficiency** - Ensures processes, targets and performance measurements are continuously met or exceeded.
- ** Detail orientated** with good **problem-solving** to identify process inefficiencies and proactively resolve performance or delivery concerns.
- ** Business acumen** - Understands retail standards and operational best practices to improve and drive performance.
- ** Communication and reporting skills** - Able to the convey information and data clearly, accurately, and succinctly in a meaningful way.
- ** Collaborative partnering** - Good interpersonal skills with the ability to build meaningful, sound relationships both internally and externally. Manages conflict well, balancing interpersonal needs with achieving organizational objectives.
- Ability to **work under pressure** and manage multiple demands.

**Our Group is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.**

We are committed to Employment Equity when recruiting internally and externally.

  • Digital Commerce Catalogue Coordinator

    7 months ago

    Brackenfell, South Africa ShopriteX Full time

    **Role Purpose** **Role Description** **1. Catalogue coordination** - Work with Management to proactively plan product catalogues in line with upcoming promotions and product / merchandising strategies. - Keep up to date with brand-, design-, and other relevant standards pertaining to eCommerce catalogue delivery. - Develop and maintain an understanding of...

  • Digital Commerce: Marketing Campaign Manager

    7 months ago

    Brackenfell, South Africa ShopriteX Full time

    **Value Proposition** At ShopriteX we're re-imagining retail, removing friction and driving a tech-led future for the biggest retailer in Africa, and we're looking for talented minds to join our Digital Commerce team in Brackenfell, Cape Town. If you're excited by the opportunity to join the team behind Sixty60, the nation's leading grocery delivery app,...

  • Lead BI Analyst

    8 months ago

    Brackenfell, South Africa ShopriteX Full time

    **Value Proposition** At ShopriteX we're re-imagining retail, removing friction for our customers' shopping experience, and driving a tech-led future for the biggest retailer in Africa. We're looking for talented minds to join our team in Cape Town. So, if you're enthusiastic about retail, working in a creative environment with a truly customer-first...

  • Digital and E-commerce Manager

    7 months ago

    Brackenfell, South Africa Tafelberg Furniture Stores Full time

    **Digital & E-Commerce Manager** We are currently seeking to employ an experienced Digital and eCommerce Manager to oversee the team and all day-to-day aspects of the various eCommerce businesses in the chain. Having been trading for 60 years, Tafelberg Furnishers is a well-established retail brand that prides itself on its family values and exceptional...

  • Digital Product Management Specialist

    2 weeks ago

    Brackenfell, Western Cape, South Africa O'Brien Recruitment Full time

    As a Digital Product Management Specialist at O'Brien Recruitment, you will be responsible for managing and updating product catalogs with accurate information. This role requires a strong background in e-commerce and digital product data management.Key Responsibilities:Data Management: Manage and update product catalogs with accurate information,...

  • Digital Commerce: Sales Manager

    5 months ago

    Brackenfell, South Africa ShopriteX Full time

    **Role purpose** The Digital Commerce Sales Manager for general merchandise is responsible for driving sales of the Sixty60 general merchandise offering by creating awareness, excitement and appeal of the offering. The role will be to manage and lead a merchandising team who will effectively merchandise the offering. The General Merchandise Digital Commerce...

  • E-commerce Manager

    7 months ago

    Brackenfell, South Africa Pepkor Speciality Full time

    Pepkor Speciality is excited to announce that we are seeking to employ an e-Commerce Manager who will be responsible for effectively managing our e-Commerce department, which includes our Web Development team and E-commerce Distribution teams. **Key Responsibilities**: - Drive and facilitate the development of a strategy for Speciality eCommerce department...

  • Digital Commerce Merchandising Manager

    6 days ago

    Brackenfell, South Africa Shoprite Group Full time

    **Purpose of the Job**: The purpose of the Digital Commerce Merchandising Manager role is to execute all merchandising functions related to the Petshop Science online offering, including sales, selection of the online product range and the merchandising and promotion of ranges. The role ensures optimal displays and arrangement of products in the online store...

  • Digital Commerce: Brand Manager

    7 months ago

    Brackenfell, South Africa ShopriteX Full time

    **Value Proposition** At ShopriteX - the Shoprite Group's digital innovation hub based in Brackenfell, Cape Town - we're re-imagining grocery retail. Every day we're working hard to make the everyday effortless for our customers. We do this by removing friction and driving a tech-led future for the Shoprite Group of companies - Africa's biggest retailer....

  • E Commerce Assistant

    7 months ago

    Brackenfell, South Africa BIGSIX Full time

    **Job description** Job Title: E-Commerce Assistant Location: Reside in Northern Sub Company Overview: We are Outdoor retailers based in the Western Cape and have been in business for 16 years. **Responsibilities**: - Maintain the company's e-commerce website, ensuring it runs smoothly and efficiently. - Load new products onto the website, including...

  • Digital Commerce: Data Analyst

    7 months ago

    Brackenfell, South Africa ShopriteX Full time

    **Role Purpose** The purpose of this role is to define and implement strategies that align with marketing and business objectives, by: - Producing meaningful digital marketing KPI dashboards - Delivering monthly cross channel performance reports with actionable insights - Be a source of expertise in digital conversion optimisation for both marketing and...

  • Digital Commerce Product Owner Iii

    7 months ago

    Brackenfell, South Africa ShopriteX Full time

    **Role Purpose** The **Product Owner III** is a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. The role **owns multiple products of varying to high...

  • Digital Commerce: Digital Product Catalogue Manager

    7 months ago

    Brackenfell, South Africa ShopriteX Full time

    **Role Purpose** The Digital Product Catalogue Manager is dedicated to enhancing the online shopping experience for customers. This role manages and optimises all facets of the digital product catalogue and enrichment functions to facilitate seamless purchasing decision-making for online customers. This role leverages in-depth product catalogue, enrichment...

  • Digital Commerce: Customer Engagement Manager

    7 months ago

    Brackenfell, South Africa ShopriteX Full time

    **Purpose of the **role** The purpose of the Customer Engagement Manager is to improve the customer experience through effective engagement, deliver customer growth and profitability for Checkers Sixty60. This role sits within the Marketing team. By working closely with the Data Analysis team, you'll help us understand our customers better. You'll use...

  • Digital Product Data Capturer

    4 days ago

    Brackenfell, South Africa ShopriteX Full time

    Role Purpose Role Description - Enrich digital products with rich images, media, and product descriptions across all digital channels. - Accurately link related and recommended products to drive product page reviews. - Assign relevant and navigable product attributes to promote product discovery. - Engage with product data vendors and/or suppliers for...

  • E-commerce Assistant Catalogue Copywriter

    7 months ago

    Brackenfell, South Africa Tafelberg Furniture Stores Full time

    **E-commerce Assistant Catalogue Copywriter** We are currently seeking to employ an E-Commerce Assistant Catalogue Copywriter in our Online department. **Responsibilities**: - Create new online product listings. - Product data entry into the e-commerce platform. - Product description writing. - Source product data and -pictures from vendors. - Product...

  • E-commerce Assistant Catalogue Copywriter

    7 months ago

    Brackenfell, South Africa Beds-On-Line Full time

    **E-commerce Assistant Catalogue Copywriter** We are currently seeking to employ an E-Commerce Assistant Catalogue Copywriter in our Online department. **Responsibilities**: - Create new online product listings. - Product data entry into the e-commerce platform. - Product description writing. - Source product data and -pictures from vendors. - Product...

  • E-commerce Data Entry Assistant/sales

    4 days ago

    Brackenfell, South Africa Tafelberg Furniture Stores Full time

    **E-Commerce Data Entry Assistant / E-Commerce Sales** We are currently seeking to employ an experienced E-Commerce Data Entry Assistant who will fulfil a hybrid role with E-Commerce sales. **Responsibilities**: - Create new online product listings. - Product data entry into e-commerce platform. - Product description writing. - Source data and pictures...

  • Ecommerce Digital Marketing Specialist

    4 days ago

    Brackenfell, South Africa ShopriteX Full time

    **Role Purpose** The purpose of the eCommerce Digital Marketing Specialist is to design, develop and deliver effective digital marketing campaigns to support the expansion and growth of the Sixty60 products and services. The role focuses on effectively communicating all marketing content and material across a wide range of technology platforms, while...

  • Digital Commerce: Merchandising and Category

    7 months ago

    Brackenfell, South Africa ShopriteX Full time

    **Value Proposition** At ShopriteX we're re-imagining retail, removing friction and driving a tech-led future for the biggest retailer in Africa, and we're looking for talented minds to join our team in Cape Town. If you're excited by the opportunity to join the team behind the nation's leading grocery delivery app, and are a skilled eCommerce operator,...