Digital Commerce Catalogue Coordinator
5 months ago
**Role Purpose**
**Role Description**
**1. Catalogue coordination**
- Work with Management to proactively plan product catalogues in line with upcoming promotions and product / merchandising strategies.
- Keep up to date with brand-, design-, and other relevant standards pertaining to eCommerce catalogue delivery.
- Develop and maintain an understanding of category and sub-category grouping and determine appropriate approach in line with client and user experience objectives.
- Create and maintain master SKU data lists and research craft information to develop accurate product descriptions.
- Collaborate with various teams, such as merchandising, marketing, and IT, to obtain accurate product information.
- Maintain and update the digital product catalogue for SRX through coordinating the delivery of digital teams and ensuring the accuracy, completeness, and consistency of product data (descriptions, images, pricing, etc.) across multiple channels and platforms.
- Monitor and manage product attributes, categories, and taxonomy to optimize searchability and user experience.
**2. Product launch and promotion support**
- Coordinate with cross-functional teams to ensure timely and accurate launch of new products on the e-commerce platform.
- Collaborate with marketing and creative teams to ensure product images and descriptions align with brand guidelines and maximize customer engagement.
**3. Data integrity and quality control**
- Develop and maintain an understanding of data governance and quality policies and procedures, and how it applies to eCommerce catalogues.
- Implement and enforce data governance policies and procedures to maintain data integrity and quality control (quality check before and after listings).
- Verify and validate product data with stakeholders to ensure it meets defined standards, such as SKU numbers, pricing accuracy, and compliance with regulatory requirements.
- Conduct regular audits to identify and correct any errors or inconsistencies in the product catalogue.
**4. Reporting and analysis**
- Generate regular reports on catalogue performance, including product availability, sales performance, and customer feedback.
- Analyse data trends and identify opportunities for catalogue optimization, product assortment improvements, and sales growth.
- Collaborate with business intelligence teams to leverage data insights for strategic decision-making
**5. eCommerce platform optimisation**
- Work with Management to develop and implement a client feedback framework. Incorporate feedback from clients into catalogue planning and execution.
- Work closely with the IT and development teams to enhance the e-commerce platform's product presentation, search capabilities, and overall user experience.
- Provide input on platform improvements, features, and functionality to enhance catalogue management and optimize product discovery.
**6. Stakeholder management**
- Fulfil the role of a key contact for the SRX eCommerce catalogue and assume responsibility for the internal positioning of the relevant solutions or approaches. Advise and address queries from product owners and the business.
- Network internally to ensure a relevant and comprehensive network which will enable and enhance the delivery of solutions.
**Qualifications and experience**
- Relevant qualification in business, marketing, or a related field.
- +2 years' experience in digital commerce, e-commerce, or retail operations - (essential)
- Experience in eCommerce catalogue processing - (essential)
- Strong understanding of product catalogue management and taxonomy.
- Excellent attention to detail and accuracy.
- Proficient in using content management systems (CMS) and e-commerce platforms.
- Working knowledge of HTML.
- Familiarity with product data standards and best practices, such as GTIN, UPC, and SKU management.
- Analytical mindset with the ability to interpret data and draw actionable insights.
- Strong communication and collaboration skills, with the ability to work cross-functionally
- Knowledge of SEO best practices for product content optimization is advantageous.
- Ability to adapt to a fast-paced, deadline-driven environment.
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