Digital Support Agent

4 weeks ago


Randburg, South Africa KBC Health and Safety Full time

**Inherent requirements**:

- Matric (essential)
- Proven experience in providing technical support in an IT-focused environment.
- Demonstrated knowledge of software troubleshooting methodologies.
- Proficiency in using Help Desk software and remote support tools.
- Excellent verbal and written communication skills
- Strong problem-solving and analytical skills to identify and resolve technical issues efficiently.
- Strong time management skills

**Duties and responsibilities**:

- Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate personnel when necessary.
- Research, diagnose, document, and resolve technical issues related to software problems.
- Guide clients through step-by-step solutions clearly and concisely, ensuring their understanding and satisfaction.
- Follow up with customers to ensure their technical issues have been resolved and their satisfaction is met.
- Collaborate with the product development team to communicate customer feedback, identify recurring issues, and contribute to ongoing product improvements.
- Participate in ongoing training sessions to continuously improve technical knowledge and customer service skills.
- Adhere to all company policies and procedures, including data security and privacy guidelines, while handling customer information.

**Character Traits**:

- Ability to work independently as well as collaboratively within a team environment.
- Ability to maintain confidentiality and handle sensitive customer information with integrity.
- Ability to work in a fast-paced and high-pressure environment, multitasking effectively.
- Flexible and adaptable to rapidly changing work environments and technologies.
- Ability to prioritize tasks and meet deadlines.
- Ability to communicate technical information to non-technical users clearly and concisely.

**Interviewing process**: 1 to 2 panel interviews

**Reporting to**: IT Manager
- _ **Please note that appointments will be made in line with the Company’s EE targets. **_

Application Deadline: 2024/04/22


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